Quote from Pablo Borysenco on April 29, 2021, 10:03

Hello

We use standard woocommerce functionality to import products.

Or you have used the wrong delimiters or uploaded a different file

what plugin version number are you using?

 

 

Quote from MGB on April 29, 2021, 13:07

Hello,
The file that I used, was the same file that I have exported in the platform -(attached the photo).
I haven´t uploaded a different file. In the last messenger i showed to you the file, and you can see if is correct or not.

The version is

Thank you, and I hope that you can help me

 

 

Quote from Pablo Borysenco on April 30, 2021, 11:02

Hello

Please paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png and  wp-admin access - https://c2n.me/42BAoj4.png

Quote from MGB on April 30, 2021, 12:58

Hello,

I don't know where I can find the licence number. I have seen inside the plugin and I don't see

Quote from Pablo Borysenco on May 3, 2021, 09:32

Hello

To get  license  key - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png

Quote from MGB on May 5, 2021, 09:40

Hello,

Thanks by information. However, I can't find where I can put the licence number. The image that you send me, I can´t identify the site.
will Can you sent me other image, where I can see where I entry?

Thanks again

Quote from Pablo Borysenco on May 5, 2021, 10:39

Hello

To  paste  the  license  number  - https://c2n.me/4bVrQRM.png->https://c2n.me/4bVrWyc.png

and please  add wp-admin access - https://c2n.me/42BAoj4.png

Quote from MGB on May 6, 2021, 14:37

Hello, I have tried to find where I have put the licence but I don´t where it's. yours images don´t explain where I have to go.

attached this images where I think that I can put the licence but I cant.

When I select the WPBakery Page Builder Settings  => Activate WPBakery Page Builder => after entry ti this page https://support.wpbakery.com/ => After show me that the NO LICENSES FOUND.

I really don't know how to update the prices of my products in bulk. I bought this plugin and I haven't been able to move forward for 2 weeks.
I am very desperate

Quote from Pablo Borysenco on May 7, 2021, 10:35

Hello

I really don't know how to update the prices of my products in bulk. I bought this plugin and I haven't been able to move forward for 2 weeks. - We do not support products without a license.

. yours images don´t explain where I have to go.  - at the top of this topic there is a button that opens hidden fields ->https://c2n.me/4bX2GSo.png  please click this button and  paste  your  license - https://c2n.me/4bX2LTO.png and  paste  wp-admin access here -  https://c2n.me/4bX2ORz.png
When I select the WPBakery Page Builder Settings - ??? This is a third party plugin, I have nothing to do with it

Quote from MGB on May 7, 2021, 12:05

Hello,
I have already been able to put the license. It is that before she did not understand what kind of art she had to put it on.
I hope that with this I can solve my problem

All the best

Quote from Pablo Borysenco on May 10, 2021, 09:50

Hello

Ok! Graet!  Thank you

Please  add wp-admin  access - https://c2n.me/43SC6rb.png ->https://c2n.me/42BAoj4.png

Quote from MGB on May 10, 2021, 10:20

Hello,

OK, I send you the acess

 

Thanks

Quote from Pablo Borysenco on May 10, 2021, 12:22

I did  a test  - https://c2n.me/4bYqh6H - it looks like everything is working as it should

Quote from MGB on May 10, 2021, 13:29

Hello
I have tried to upload the file again and the fields do not appear as they show me in the video.

I am attaching images of my file and what I get when I upload it.
Unlike the first image I sent you at the time of upload. Now it identifies the columns but it does not separate them as in the video

Thank you very much for your help

Quote from Pablo Borysenco on May 11, 2021, 09:53

Hello

My  test - https://c2n.me/4bYSJr3  - I cannot repeat the error

Please  use  separator  as  comma - https://c2n.me/4bYSRVo.png

Quote from MGB on May 11, 2021, 10:35

Hello
I have watched the video again and I think the problem is in the file. Since in the video when the file is downloaded it comes out this and I do not

My file opens and this comes out and I do the following steps

 

 

since not everything remains in columns, I erase everything until I get to the columns

 

and this is the final file but here must be the problem but I can not identify what I am doing wrong

 

Quote from Pablo Borysenco on May 11, 2021, 11:17

Now I am sure that everything is fine with the file.

Please  try  to  check  your  settings  - https://c2n.me/4bYXuSR.png In  this  case  Please  use  the same separator - https://c2n.me/4bYSRVo.png

Quote from MGB on May 11, 2021, 13:04

I have used the separator that you tell me (,) at the time of download.
I keep insisting that the problem is in the file. In the image that I sent you before that says semicolon is so that everything is in columns.
Another option I see is that you show me how you convert the file to columns.
I stay tuned
All the best

Quote from Pablo Borysenco on May 12, 2021, 10:23

Hello

Please learn how to view CSV files

To test  you can  try  this  file - \wp-content\plugins\woocommerce\sample-data\sample_products.csv - check how this file opens in your editor