Quote from Pablo Borysenco on April 11, 2024, 11:12

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

It looks like these fields basically do not exist in the context of the variant.

For example, product variants cannot have taxonomies (categories, tags) and do not have the ability to select attributes

Also, this type of product does not have a short description (only a description) - https://share.pluginus.net/image/i20240411121240.png

 

Quote from gknox87 on April 11, 2024, 11:17

Have just sent you details.

Quote from Pablo Borysenco on April 11, 2024, 11:59

Yes, I checked your site. Everything works correctly.

Variations in principle should not and cannot contain this data. It doesn't depend on my plugin

Quote from gknox87 on April 11, 2024, 14:06

Ok thanks for checking, we have sent you a email via the contact us page if you can respond when you have time.

Many Thanks,

 

Quote from Pablo Borysenco on April 12, 2024, 09:23

Hello

Unfortunately support is only on the forum

via the contact us page  - https://share.pluginus.net/image/i20240412102037.png

Quote from gknox87 on April 12, 2024, 09:57

Yes, we submitted twice on the contact page?

Quote from Pablo Borysenco on April 12, 2024, 13:03

This contact - https://share.pluginus.net/image/i20240412140419.png -  form has nothing to do with support.  Support is only on the forum

Do you have any questions related to the plugin?

 

Quote from gknox87 on April 16, 2024, 12:41

As mentioned in multiple emails sent via that contact/feedback form, we can not make the plugin work for us and asked for a simple refund request? Can you not provide an email address even?? We will make contact with Envato as getting nowhere here...

Quote from Pablo Borysenco on April 17, 2024, 10:05

Hello

we can not make the plugin work for us  -  Are you having any problems with the plugin? If yes, please describe it in more detail.  If you mean this request - https://share.pluginus.net/image/i20240417105716.png This is independent of our plugin. You are trying to edit fields that do not exist, but this is not possible! And this is not a plugin problem, it’s just that this type of product does not have such fields and you cannot change this in any editor. It's impossible to change something that doesn't exist

I checked the plugin on your site and it works correctly

Please  read  this - https://themeforest.net/page/customer_refund_policy

Quote from gknox87 on April 17, 2024, 10:15

Yes, you have explained and as mentioned we bought a plugin that is of no use to us and we are asking simply for a refund, this is simply good customer service and many companies would offer a refund if the product is not working out for us.

We will contact Envato and feedback on our experience will be left.

Terrible service, long waits with support via a form, with no understanding for your customers!

 

Quote from admin on April 17, 2024, 11:43

@gknox87

Hello, I just review this support ticket and by dates I see support agent answered you in time and correctly according to support rules, + all your requests trough contact form declined, because contact form is not for support requests anymore and above that contact form you can see notice in red colors: "Do not use this contact form for support about the plugins"

Quote from gknox87 on April 17, 2024, 12:10

We have now raised the request with Envato, the plugin is not the solution for us and we want a refund - how hard is it to provide a customer with a refund if the product is not working for them?? Common practice to offer customers good service with a bit of understanding...