Quote from Pablo Borysenco on February 20, 2023, 10:56

Hello

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png

Are you using any third party plugin to change prices?

Drop me  exact  link to the  issue

 

Quote from Royal Walk on February 20, 2023, 11:10

Where can I find the license key?

Quote from Pablo Borysenco on February 20, 2023, 12:23

To get  license  key - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png

Quote from Royal Walk on February 20, 2023, 12:48

I sent to you the license key.

I do not use another change price or currency plugin.

I cannot give you a link to the issue, because the issue is not visible. I explained to you.

My main currency is the euro and the product is 34.9 euro for the main language version. A client from Romania saw on the website the Romanian price of 19.9 euro (99.9 RON) and he decided to buy it. After that, he saw that his debit card has charged 34.9 euro and contacted us with disappointment about this issue. This issue has happened several times.

Could you please suggest a solution to this problem? This is quite important to our business.

 

I can give you screenshots to prove that the customer was charged more than he has to be.

Quote from Pablo Borysenco on February 20, 2023, 15:00

Hello

A client from Romania saw on the website the Romanian price of 19.9 euro (99.9 RON)  - Do you use fixed prices?

I cannot give you a link to the issue,  - Ok!  Drop me a  link to  this  product   and  wp-admin access - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png

Quote from Royal Walk on February 20, 2023, 15:19

I am using fixed price and GeoIP rules

Quote from Pablo Borysenco on February 21, 2023, 10:40

Hello

Unfortunately with this user role I can't check anything - https://c2n.me/4hTcZhV.png

Quote from Royal Walk on February 21, 2023, 11:36

I changed the user role to admin. Please check!

Quote from Pablo Borysenco on February 21, 2023, 13:51

Please  update  the  plugin  to latest  version(2.4.0) - https://currency-switcher.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

I do not use another change price or currency plugin.  - disable  this  third-party  plugin - https://c2n.me/4hTnyY0.png - and  do a test

Quote from Royal Walk on February 21, 2023, 14:36

I think I updated the plugin but I am not sure. Could you check?

Are you sure that the Discount plugin makes issues with your WOOCS? The problem order I told you for, has only 1 item and the discount plugin has no worked for it.

Quote from Pablo Borysenco on February 22, 2023, 11:22

Hello

I think I updated the plugin but I am not sure. Could you check? - https://c2n.me/4hTS5H9.png - Please  update  the  plugin  to latest  version(2.4.0)

Are you sure that the Discount plugin makes issues with your WOOCS? - Yes, there is a high probability that a third-party plugin that influences prices may cause a conflict

 

Quote from Royal Walk on February 28, 2023, 15:23

I tried to update the plugin to version 2.4.0 but it failed. see the screenshot

I gave access to the admin panel. Could you try to update the plugin?

Quote from Pablo Borysenco on March 1, 2023, 10:41

Hello

No! Unfortunately, only you should update the plugin. I don't have access to your version of the plugin

So  please  try  to  read - https://currency-switcher.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

If you cannot update as described in the article - delete  the  old  version  and  install the new  version(all settings  will be saved)

Quote from Royal Walk on March 1, 2023, 13:21

I deleted the plugin and install the lastest version. I hope the issue will disappear.

Quote from Pablo Borysenco on March 2, 2023, 10:53

Hello

ok! I did a test and everything seems to be working correctly.