Issue with Stripe integration – wrong currency sent when using Fox Currency Switch
🎄 Holiday Notice - Support Vacation 🎄
ATTENTION: From December 28, 2025 to January 6, 2026 our support team will be on vacation.
Important information:
- ❌ No ticket responses from December 28 to January 6
- ✅ Support will resume on January 7, 2026
- 📝 You can still submit tickets during vacation - they will be queued and answered starting January 7
- ⚠️ Urgent technical issues: Please check our documentation and codex first
🎅 Season's Greetings! 🎅
We want to thank all our amazing customers for your trust and support throughout 2025!
Merry Christmas and Happy New Year to you and your families! 🎉
We wish you:
- 🚀 Successful online stores
- 💰 Growing sales
- 😊 Happy customers
- 🎯 Achieved goals in 2026
Thank you for being with us! We appreciate every one of you and look forward to continuing our work together in the new year.
Rest, recharge, and see you in 2026!
Best regards,
PluginUs.Net Team
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hello,
We’re experiencing an issue with the integration between Fox Currency Switch and the Stripe payment plugin.
When the store currency is set to something other than EUR (for example, SAR), the payment is sent to Stripe with the correct EUR amount, but the currency remains as SAR.
In our Stripe settings, we have configured all payments to be processed in EUR, regardless of the displayed currency on the site. However, Fox Currency Switch seems to override or incorrectly pass the currency code to Stripe.
Could you please help us identify the cause of this issue or provide guidance on how to ensure all payments are correctly sent in EUR?
Thank you for your assistance.
Best regards,
Hello
Create clone of the site please and in the secret area of this ticket provide purchase code, wp-admin and ftp access to that stage site. Also will be good to create video to understand things quickly. What plugin do you use for Stripe, link please.
https://share.pluginus.net/image/i20230222134241.png
https://share.pluginus.net/image/i20230222134615.png
https://share.pluginus.net/image/i20230222134511.png
Hi data sent privatly, if you are connect from SAUDI ARABIA(currency SAR) and you try to buy something with apple pay or google pay you can see the amount converted in EUR (this is correct) but currency remain set in SAR in the currency field
Hello
Renew your support please, its expired on 2019. What I see it is incompatibility, I can place this into order to tasks to make custom compatibility within 3 weeks. I will make by duplicator clone of the site to place it on my hosting as it very fast and developer will do his work. If you agree please let me know in this ticket.