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Issue with currency not changing

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
siobhan.kos-hodge@prominate.uk(@siobhan-kos-hodge-prominate-uk)
5 Posts
Customers
November 28, 2022, 10:56

I have an issue where the switcher only changes the currency prefix and not the price. The plugin was working fine up until last week. Please advise.

#1
siobhan.kos-hodge@prominate.uk(@siobhan-kos-hodge-prominate-uk)
5 PostsTopic Author
Customers
November 28, 2022, 11:15

After further investigation, this only seems to be on one order from € to RAND

#2
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 28, 2022, 11:24

Hello

Please  drop  me exact  link to the  issue

#3
siobhan.kos-hodge@prominate.uk(@siobhan-kos-hodge-prominate-uk)
5 PostsTopic Author
Customers
November 28, 2022, 11:53

You will need log in details to view. Can I email you access?

#4
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 28, 2022, 15:11

Hello

To add  any  private data - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png

#5
siobhan.kos-hodge@prominate.uk(@siobhan-kos-hodge-prominate-uk)
5 PostsTopic Author
Customers
November 29, 2022, 15:10

We have made some changes and now the currency convertor is not showing in the header. Please can you take a look?

#6
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 30, 2022, 11:41

Hello

Please don't forget to add a link to your site.

the currency convertor is not showing in the header. -  Our plugin does not affect your website template. How did you add this switcher?

#7
siobhan.kos-hodge@prominate.uk(@siobhan-kos-hodge-prominate-uk)
5 PostsTopic Author
Customers
December 1, 2022, 09:56

https://castrol.myprominate.net/

#8
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 1, 2022, 11:43

Hello

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png

https://c2n.me/4hgm3Hs.png - This is an invalid currency code.  Please  check currency code - http://en.wikipedia.org/wiki/ISO_4217#Active_codes

#9