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Issue with Cache and Currency Switcher Plugin Affecting Sales Reports

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
reydelsoftware(@reydelsoftware)
5 Posts
Customers
June 12, 2024, 15:32

I am currently using the FOX - Currency Switcher Professional for WooCommerce plugin on my website staging.elreydelsoftware.com.

Issue Description:

  1. Sales Reports Inaccuracy: When I activate the FOX - Currency Switcher plugin, all my sales reports in WooCommerce and Analytics become inaccurate. This issue seems to be related to caching mechanisms interacting with the currency switching functionality.
  2. Negative Gross Revenue: If I change the currency settings, the gross revenue figures in WooCommerce and Analytics reports show negative values, which is incorrect and impacts our financial reporting.

Steps to Reproduce:

  1. Activate the FOX - Currency Switcher Professional for WooCommerce plugin.
  2. Change the currency setting on the site.
  3. Check the sales reports and analytics for discrepancies and negative values in gross revenue.

Expected Behavior:

  • The sales reports and analytics should reflect accurate data regardless of the currency settings.
  • Changing the currency should not result in negative gross revenue values.

Actual Behavior:

  • The sales reports show incorrect values.
  • The gross revenue figures turn negative after changing the currency settings.

Additional Information:

  • WordPress version: 6.5.4
  • WooCommerce version: Version 2.4.1.9
  • FOX - Currency Switcher version: Version 8.9.3

Could you please assist me in resolving these issues? The accurate reporting of sales data is crucial for our business operations.

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 13, 2024, 09:45

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

Keep in mind that the base currency must be the same as before installing the plugin. This is very important because the order data is stored in the base currency.

and add wp-admin access to  your test site - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png - I will  check it

#2
reydelsoftware(@reydelsoftware)
5 PostsTopic Author
Customers
June 13, 2024, 11:32

I have shared as requested

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 13, 2024, 12:08

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

#4