Support Forum

SupportWordPress&WooCommerce Plugins: FOX - Currency Switcher Professional for WooCommerce (old name is WOOCS)Integration with Event Calendar P …

You need to log-in to create request (topic) to the support

Integration with Event Calendar Plugin

The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page please
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

marciamc(@marciamc)

32 Posts

Customers

September 11, 2024, 16:06

Quote from marciamc on September 11, 2024, 16:06
I use the Event Calendar and Events Tickets plugins to sell tickets for events. They are integrated with WooCommerce. I have been using the Fox Currency switcher for a while and initially when I started using the switcher it would change the currency on all the pages and then it stopped. I now have the FOX - WooCommerce Currency Switcher Professional even though at this time I only need two currencies.
My site has JMD as the default currency but I allow people to convert to USD and pay in USD as well as JMD. the switcher works well on all pages that uses Woo commerce such as the cart and the checkout etc. However I am not able to get the switcher to work on the Single event page. which is an Events Calendar page. This creates some confusion for customers viewing this page as they don't know if the amount is in JMD or USD. If I put something in the cart and then convert to the currency that I need, and then go back to single event page, it will show the cost in the currency that I have chosen for the specific ticket. If more than on price ticket is listed in the event , it sometimes shows one price in JMD and one price in USD which of course become even more confusing. I would like to see how I can get the currency switcher to work on the single event page.
Additionally I would like to show the Currency symbol and code on this page but even though I have put this in the settings under Display, it does not show.
I have reached out to Events Calendar but they have advised that the plugin is not set up to specifically work with a currency switcher and suggested that I could see if you could assist. If this will take customised work to solve this problem I am willing to make arrangements to do that as it is now very confusing for my customers. Please let me know if you need further information to assist.
My site is touchstonelink.com and and example of the page I am referring to can be seen on the link below.
https://touchstonelink.com/event/frenchmen-riseup/#tribe-tickets__tickets-form
Best Regards
Marcia

I use the Event Calendar and Events Tickets plugins to sell tickets for events. They are integrated with WooCommerce. I have been using the Fox Currency switcher for a while and initially when I started using the switcher it would change the currency on all the pages and then it stopped. I now have the FOX - WooCommerce Currency Switcher Professional even though at this time I only need two currencies.

My site has JMD as the default currency but I allow people to convert to USD and pay in USD as well as JMD. the switcher works well on all pages that uses Woo commerce such as the cart and the checkout etc. However I am not able to get the switcher to work on the Single event page. which is an Events Calendar page. This creates some confusion for customers viewing this page as they don't know if the amount is in JMD or USD. If I put something in the cart and then convert to the currency that I need, and then go back to single event page, it will show the cost in the currency that I have chosen for the specific ticket. If more than on price ticket is listed in the event , it sometimes shows one price in JMD and one price in USD which of course become even more confusing. I would like to see how I can get the currency switcher to work on the single event page.

Additionally I would like to show the Currency symbol and code on this page but even though I have put this in the settings under Display, it does not show.

I have reached out to Events Calendar but they have advised that the plugin is not set up to specifically work with a currency switcher and suggested that I could see if you could assist. If this will take customised work to solve this problem I am willing to make arrangements to do that as it is now very confusing for my customers. Please let me know if you need further information to assist.

My site is touchstonelink.com and and example of the page I am referring to can be seen on the link below.

https://touchstonelink.com/event/frenchmen-riseup/#tribe-tickets__tickets-form

Best Regards

Marcia

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

September 12, 2024, 09:55

Hello Marcia

Please read this - https://currency-switcher.com/woocs-labs

Describe in more detail all the incompatibilities (what should I do to see the error). You can use screenshots and video

Paste wp-admin + ftp acces to your test site - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png

And I'll add this to the adaptation queue.

marciamc(@marciamc)

32 PostsTopic Author

Customers

September 12, 2024, 16:59

Quote from marciamc on September 12, 2024, 16:59
Hello Pablo,
Thanks for your response.
To see the problem I am having you can visit the site at https://touchstonelink.com/. You will see several events and the one I have done screenshots of is Frenchmen Foreplay. You will notice that you see the prices underneath each picture. You will also notice that some show in JMD (the ones with prices over 3 digits) and some show in USD. I dont know why this happens. At times the prices are sometimes mixed for one event so you will see USD price - JMD price which of course is very confusing. I also cannot determine why that happens.
If you click on the event it will take you to the Single event page and this is where I have the main problem. You will notice that the price shows but there is no Currency Symbol before the price. So the customer does not know which currency is shown. I have set the currency to show in Fox in WooCommerce. It does this on the Cart and Checkout pages, but not on this Single Event page. You will also notice that the currency switcher at the side does not show on the Single Event page. Initially when I set up Fox several years ago, the switcher did work on this page and i used the option in the currency switcher that allows you to put in the pages that it does not show on to get them there, as I this page is automatically created when I set up an event and I do not know how to find it otherwise. The switcher stopped working on this page at about this time last year and so I changed to only show the switcher on the Cart and Checkout as it does not make any changes to the price shown on the Single event page and this is confusing to customers.
The other problem is that at times, if the event has several pricing categories, some will show up in USD and some in JMD on the Single Event page, which is even more confusing to the customers.
In order to change the currency and see the converted pricing, you have to go to the Cart or the Checkout page and those work fine.
I really would like to have the Single event page be able to use the currency switcher so that customers can immediately change when they go to this page.
I would also like to make sure that all the prices on the Single event page stay in one currency or another , but do not show a mix of currencies
I would like the currency symbols to show before the price on the Single Event page.
Please let me know if you can help. I have put the relevant info you require for the staging site in the private area.
Thanks Marcia

Hello Pablo,

Thanks for your response.

To see the problem I am having you can visit the site at https://touchstonelink.com/. You will see several events and the one I have done screenshots of is Frenchmen Foreplay. You will notice that you see the prices underneath each picture. You will also notice that some show in JMD (the ones with prices over 3 digits) and some show in USD. I dont know why this happens. At times the prices are sometimes mixed for one event so you will see USD price - JMD price which of course is very confusing. I also cannot determine why that happens.

If you click on the event it will take you to the Single event page and this is where I have the main problem. You will notice that the price shows but there is no Currency Symbol before the price. So the customer does not know which currency is shown. I have set the currency to show in Fox in WooCommerce. It does this on the Cart and Checkout pages, but not on this Single Event page. You will also notice that the currency switcher at the side does not show on the Single Event page. Initially when I set up Fox several years ago, the switcher did work on this page and i used the option in the currency switcher that allows you to put in the pages that it does not show on to get them there, as I this page is automatically created when I set up an event and I do not know how to find it otherwise. The switcher stopped working on this page at about this time last year and so I changed to only show the switcher on the Cart and Checkout as it does not make any changes to the price shown on the Single event page and this is confusing to customers.

The other problem is that at times, if the event has several pricing categories, some will show up in USD and some in JMD on the Single Event page, which is even more confusing to the customers.

In order to change the currency and see the converted pricing, you have to go to the Cart or the Checkout page and those work fine.

I really would like to have the Single event page be able to use the currency switcher so that customers can immediately change when they go to this page.
I would also like to make sure that all the prices on the Single event page stay in one currency or another , but do not show a mix of currencies
I would like the currency symbols to show before the price on the Single Event page.

Please let me know if you can help. I have put the relevant info you require for the staging site in the private area.

Thanks Marcia

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

September 13, 2024, 10:02

Hello Marcia

Please add wp-admin access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png

marciamc(@marciamc)

32 PostsTopic Author

Customers

September 13, 2024, 13:09

wp-admin access added to safe area.

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

September 16, 2024, 09:25

Hello

Ok! Thank you! I added this to adaptation queue

marciamc(@marciamc)

32 PostsTopic Author

Customers

September 16, 2024, 13:52

Thanks a lot. Please let me know what to do next.

Marcia

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

September 17, 2024, 09:57

Hello Marcia

I'll write to you as soon as I get the result.

marciamc(@marciamc)

32 PostsTopic Author

Customers

September 17, 2024, 12:53

Thank you.

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

October 10, 2024, 12:58

Hello

Please check your access - https://share.pluginus.net/image/i20241010135505.png

marciamc(@marciamc)

32 PostsTopic Author

Customers

October 10, 2024, 14:10

Hello Pablo

Are you trying to login to the site and getting that error.?

Marcia

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

October 11, 2024, 09:11

Hello Marcia

Yes.

marciamc(@marciamc)

32 PostsTopic Author

Customers

October 11, 2024, 13:53

Hello Pablo

I updated the information in the private area. I tested the login and it worked. Please see if it works for you.

thanks

Marcia

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

October 14, 2024, 09:38

Hello Marcia

Ok! I will check it

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

October 18, 2024, 13:46

Hello

Our developer checked this and unfortunately rejected the adaptation.

The reason is that WOOCS is designed for woocommerce products. But these events are custom posts that have custom pricing functionality that is not related to woocommerce products. And customizing this third-party plugin will take a lot of time and resources.

marciamc(@marciamc)

32 PostsTopic Author

Customers

October 18, 2024, 13:58

Hello Pablo

I am very disappointed. I had hoped that I could have even paid for the adaptation. However, thank you for checking into this and responding.

Marcia

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

October 21, 2024, 11:22

Hello Marcia

I'm very sorry that you are disappointed.