Incorrect currency in creating an order
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
hey there, hope you’re doing well.
i have an application from known software company , one small issue came after updating the fox plugin before one month ago,the issue is after making the payment page in the checkout section with the second currency , the app creates the order with the default currency price using the second currency name . all the sections in the checkout is fine , only when creating orders the price changes to the default currency .
the software company has already checked the issue and said it’s from the plugin not the app .
by the way they have disabled all the plugins and tried testing everything still not fixed, by the way im only using Mstore API plugin, and found in your help page says i have to put some code and i did but still didn’t fix it .
Hello
Please read this - https://currency-switcher.com/woocs-labs
Which specific third party plugin has the incompatibility issue?
Hey
MStore API By InspireUI it’s in the code section number 36 , i did what said but still didn’t fix the issue , the app keeps creating the order with the default currency not the second currency.
thank you for your response i really appreciate it
Hello
Please add ftp + wp-admin access to your test site - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png
I will add this third-party plugin to the adaptation queue
Hey
I don’t have a test site, i prefer any other options , like what exactly files/phpadmin database you need and i will send them to you
sorry for the late reply.
Hello
Ok! In this case, we cannot use our"FOX LABS" offer for free adaptation of third-party plugins (for multicurrency support). In this case, you will need to hire a third-party developer.
Hey brother
I didn’t know this , ok i have already put the accesses you need in the private data , thank you so much. I really appreciate it.
This not the TEST SITE . Don’t know how to make one , this is the original one, just be aware.
Hello
Please add ftp access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png - how to get this you can ask your hosting support
Of course our developer will be careful, but we do not bear any responsibility for your business. I strongly recommend that you create a test site, it is very useful. How to do this you can ask in the support of your hosting
Hey brother sorry for the delay.
i have made the test site like you requested, all the details is in the private section.
thank you for your help
Hello
Great! I added this plugin to the adaptation queue
Hey
What do you mean brother, you’re plugin was working find until an previous update has shown the issue. so the issue is not from my website right?
when will finish and fixed ? Because it’s urgent and the customers are getting scared after they make an order on the app , the price shown in thousands on the order details.
thank you brother for your time
Hello
I'm not sure I understood you correctly.
You asked to adapt a third-party plugin for multicurrency. That is, to resolve incompatibility with a third-party plugin
We offer to do this for free according to the article - https://currency-switcher.com/woocs-labs
If this doesn't bother you, disable the third-party plugin that causes incompatibility and everything will work correctly.