Incorrect currencies/ prices showing on overview and detail pages when cache is enabled (W3TotalCache - Redis)
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page pleaseIf you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Quote from media@gofluo.com on January 17, 2023, 15:57Hi,
We are experiencing problems with your plugin, where currencies/ prices are sometimes showing incorrectly based on the country IP. This happens sporadically on the overview and detail pages (example overview page: https://gofluo.com/product-category/new-arrivals/), so we think this is caused by page caching. We are using Redis cache setup with the W3TotalCache plugin, if we disable caching the problems seem to disappear. We played around with the currency plugin settings, but nothing seems to fix the issue (attached you will find a screenshot of the settings active at the moment).
Some weeks ago we already looked into this, but saw that the prices are retrieved with an Ajax call that is not cached so it doesn't feel logic to us.
Can you please help us fix this problem, while our client is getting a lot of daily messages about this bug.
Kind regards,
Tom
Hi,
We are experiencing problems with your plugin, where currencies/ prices are sometimes showing incorrectly based on the country IP. This happens sporadically on the overview and detail pages (example overview page: https://gofluo.com/product-category/new-arrivals/), so we think this is caused by page caching. We are using Redis cache setup with the W3TotalCache plugin, if we disable caching the problems seem to disappear. We played around with the currency plugin settings, but nothing seems to fix the issue (attached you will find a screenshot of the settings active at the moment).
Some weeks ago we already looked into this, but saw that the prices are retrieved with an Ajax call that is not cached so it doesn't feel logic to us.
Can you please help us fix this problem, while our client is getting a lot of daily messages about this bug.
Kind regards,
Tom

Quote from Pablo Borysenco on January 18, 2023, 12:32Hello
Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png
read this - https://currency-switcher.com/using-geolocation-causes-problems-doesnt-seem-to-work-for-me
Try in file - wp-content\plugins\woocommerce-currency-switcher\classes\woocs.php - add code - https://share.pluginus.net/image/i20230118103229.png
$products_currency = array();
Hello
Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png
read this - https://currency-switcher.com/using-geolocation-causes-problems-doesnt-seem-to-work-for-me
Try in file - wp-content\plugins\woocommerce-currency-switcher\classes\woocs.php - add code - https://share.pluginus.net/image/i20230118103229.png
$products_currency = array();
Quote from media@gofluo.com on January 18, 2023, 17:20Hi Pablo,
Will ask my client for the license key, while they did not share their CodeCanyon account.
We already read the post about GEO.
We currently where forces to enable another caching plugin, so can't test if the code you propose solves our issues. To my understanding, is this a piece of code that will be in a new version of the plugin?
Hi Pablo,
Will ask my client for the license key, while they did not share their CodeCanyon account.
We already read the post about GEO.
We currently where forces to enable another caching plugin, so can't test if the code you propose solves our issues. To my understanding, is this a piece of code that will be in a new version of the plugin?
Quote from Pablo Borysenco on January 19, 2023, 11:37Hello
Ok! We are waiting for the license code
Hello
Ok! We are waiting for the license code
Quote from media@gofluo.com on January 19, 2023, 14:07Hi Pablo,
Our client did not find a license code, but the purchase code is the same I reckon?
But like many others on this form, I can't find where to submit the code, can you give me more clear instructions?
Hi Pablo,
Our client did not find a license code, but the purchase code is the same I reckon?
But like many others on this form, I can't find where to submit the code, can you give me more clear instructions?
Quote from Pablo Borysenco on January 20, 2023, 10:30Hello
To get license key - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png
Please paste the license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png
Hello
To get license key - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png
Please paste the license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png
Quote from media@gofluo.com on January 20, 2023, 10:53Thanks Pablo, license key is added.
We tested the edit you proposed for woocs.php on line 4343 and this seems to help. Is there a plugin update scheduled to add this code for all users, or a setting where specific users can enable this new feature? Obviously when we process this edit, this will be overwritten when we update the plugin.
Ps: on our overview pages, the default currency is shown by default and overwritten on Ajax request. We have to hide the price for a few seconds to prevent users from seeing a wrong currency, is there any way we can fix that?
Example overview page: https://owow.dev/gofluo/product-category/women/clothing-women/bodyglowers-women/
Thanks Pablo, license key is added.
We tested the edit you proposed for woocs.php on line 4343 and this seems to help. Is there a plugin update scheduled to add this code for all users, or a setting where specific users can enable this new feature? Obviously when we process this edit, this will be overwritten when we update the plugin.
Ps: on our overview pages, the default currency is shown by default and overwritten on Ajax request. We have to hide the price for a few seconds to prevent users from seeing a wrong currency, is there any way we can fix that?
Example overview page: https://owow.dev/gofluo/product-category/women/clothing-women/bodyglowers-women/
Quote from media@gofluo.com on January 20, 2023, 11:09The price changes after a 2 - 3 seconds, because the ajax action "woocs_get_products_price_html" changes the price that is in cache.
The price changes after a 2 - 3 seconds, because the ajax action"woocs_get_products_price_html" changes the price that is in cache.
Quote from Pablo Borysenco on January 20, 2023, 13:25Hello
Of course this will be included in the new version
We have to hide the price for a few seconds to prevent users from seeing a wrong currency, is there any way we can fix that? - Please check this option - https://share.pluginus.net/image/i20230120112450.png
Hello
Of course this will be included in the new version
We have to hide the price for a few seconds to prevent users from seeing a wrong currency, is there any way we can fix that? - Please check this option - https://share.pluginus.net/image/i20230120112450.png
Quote from media@gofluo.com on January 20, 2023, 13:49Hi Pablo, thank you!
We already had the price preloader enabled, so that does not solve it for us. Does it speed it up slightly or what does it do exactly?
Hi Pablo, thank you!
We already had the price preloader enabled, so that does not solve it for us. Does it speed it up slightly or what does it do exactly?
Quote from Pablo Borysenco on January 23, 2023, 10:57Hello
This should hide prices before they are redrawn.
Does it speed it up slightly - the speed depends only on your site because the prices are redrawn after the page is fully loaded
Hello
This should hide prices before they are redrawn.
Does it speed it up slightly - the speed depends only on your site because the prices are redrawn after the page is fully loaded
Quote from media@gofluo.com on January 23, 2023, 17:17Okay, on the detail page this Ajax redraw is working. But when a user selects another variation, the loader keeps spinning. Can you help us out there?
Okay, on the detail page this Ajax redraw is working. But when a user selects another variation, the loader keeps spinning. Can you help us out there?
Quote from media@gofluo.com on January 23, 2023, 18:06We disabled the function on live, you can see it go wrong on our staging site: https://owow.dev/gofluo/product/reversible-bodywarmer-with-reflective-neon-red-side-nightglow/?attribute_pa_color=red
We disabled the function on live, you can see it go wrong on our staging site: https://owow.dev/gofluo/product/reversible-bodywarmer-with-reflective-neon-red-side-nightglow/?attribute_pa_color=red
Quote from Pablo Borysenco on January 24, 2023, 10:53Hello
https://c2n.me/4hEHyHX.png - This is a third party functionality.
You need to create a function for the variant switch events:
jQuery('.woocs_price_code').removeClass('woocs_preloader_ajax');
Hello
https://c2n.me/4hEHyHX.png - This is a third party functionality.
You need to create a function for the variant switch events:
jQuery('.woocs_price_code').removeClass('woocs_preloader_ajax');
Quote from media@gofluo.com on January 24, 2023, 15:43We now disabled the Ajax redraw function and made a custom function, where the prices are shown after all Ajax requests are completed (Ajax.stop). This seems to work good, is there a reason you implement this different (while your implementation has issues with other plugins)?
We now disabled the Ajax redraw function and made a custom function, where the prices are shown after all Ajax requests are completed (Ajax.stop). This seems to work good, is there a reason you implement this different (while your implementation has issues with other plugins)?
Quote from Pablo Borysenco on January 25, 2023, 10:57Hello
Great! I do not know how you implemented it, but there is probably a reason why the developers did it this way
Hello
Great! I do not know how you implemented it, but there is probably a reason why the developers did it this way
Quote from media@gofluo.com on January 30, 2023, 12:22Hi Pablo, our custom script which hides the prices is working nicely. We have been testing a bit more and what we notice is that when we switch countries with VPN, the prices on the detail page are always showing correct with the first load but the overview page is taking a bit longer. At the start we thought, it's just taking some time until the new IP is set, but now we discovered that the prices on the overview page are only showing correct after we opened a detail page first. Now our question is, is this only happening when a user switches countries or can this also happen for normal users that don't switch IP's?
The prices on the detail page are retrieved differently from the overview page, for example if we enable the Ajax redraw function this only has an effect on the detail pages. So maybe the request on the detail page is triggering a currency switch in your plugin, and the request on the overview page is not? Can you explain a bit more how this works?
- Overview page: https://gofluo.com/product-category/bestsellers/
- Detail page: https://gofluo.com/product/women/clothing-women/bodyglowers-women/high-visibility-vest-with-rainbow-darkflow/?attribute_pa_color=grey-reflective
Hi Pablo, our custom script which hides the prices is working nicely. We have been testing a bit more and what we notice is that when we switch countries with VPN, the prices on the detail page are always showing correct with the first load but the overview page is taking a bit longer. At the start we thought, it's just taking some time until the new IP is set, but now we discovered that the prices on the overview page are only showing correct after we opened a detail page first. Now our question is, is this only happening when a user switches countries or can this also happen for normal users that don't switch IP's?
The prices on the detail page are retrieved differently from the overview page, for example if we enable the Ajax redraw function this only has an effect on the detail pages. So maybe the request on the detail page is triggering a currency switch in your plugin, and the request on the overview page is not? Can you explain a bit more how this works?
Quote from Pablo Borysenco on January 30, 2023, 14:47Hello
Sorry, I didn't understand your question.
Plugin works the same on any page.
After the page is fully loaded, the JS script checks all prices and makes an Ajax request. And if the current currency does not match the currency of the page, the JS script redraws the prices
Hello
Sorry, I didn't understand your question.
Plugin works the same on any page.
After the page is fully loaded, the JS script checks all prices and makes an Ajax request. And if the current currency does not match the currency of the page, the JS script redraws the prices
Quote from media@gofluo.com on January 30, 2023, 14:54Hi, when the problem occurs the Ajax request is present but the response s empty. So this means the site thinks the currency is already correct? We tested this problem one hour later and now it doesn't happen anymore. We experienced this problem also one week ago, so it's a recurring problem. Could it be related to the cache being purged, while it does seem to happen especially when the cache just has been purged?
Ps: could you also let us know why the Ajax redraw (when enabled) is only working on our detail pages, does this has something to do with the way prices are retrieved?
Hi, when the problem occurs the Ajax request is present but the response s empty. So this means the site thinks the currency is already correct? We tested this problem one hour later and now it doesn't happen anymore. We experienced this problem also one week ago, so it's a recurring problem. Could it be related to the cache being purged, while it does seem to happen especially when the cache just has been purged?
Ps: could you also let us know why the Ajax redraw (when enabled) is only working on our detail pages, does this has something to do with the way prices are retrieved?
Quote from Pablo Borysenco on January 31, 2023, 12:11Hello
. So this means the site thinks the currency is already correct? - Yes!
Ajax redraw does not happen if there is a GET['currency']
is only working on our detail pages - This should work with all prices displayed by standard woocommerce functions. These prices should have this template - https://c2n.me/4hInrZ3.png
Hello
. So this means the site thinks the currency is already correct? - Yes!
Ajax redraw does not happen if there is a GET['currency']
is only working on our detail pages - This should work with all prices displayed by standard woocommerce functions. These prices should have this template - https://c2n.me/4hInrZ3.png