Incompatibility with recurring subscriptions
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Dear FOX - Currency Switcher Professional for WooCommerce Support Team,
I hope this email finds you well. I am reaching out to inform you about an incompatibility issue we have encountered with your plugin while using recurring subscriptions in conjunction with WooCommerce Subscriptions.
The problem we have identified lies within the Sales Analysis section of WooCommerce. It appears that the plugin does not recognize that the sales are in a currency different from our primary currency, and it sums up all the revenue without taking into account the appropriate currency conversion. For example, if a product is priced at $11 USD, which is equivalent to 190 Mexican pesos, the statistics display that we have earned $201 USD instead of calculating it in the initial currency.
As a large-scale store, it is crucial for us to have accurate sales analysis. Therefore, we would like to inquire if there is any way to resolve this issue.
It is important to note that this incompatibility only occurs with recurring orders within subscriptions. We have already contacted WooCommerce's technical support, and they informed us that your plugin is not officially supported by them, advising us to reach out to you directly.
We would greatly appreciate your attention and assistance in addressing this matter. We hope to receive guidance on how to resolve this incompatibility and ensure that the statistics accurately reflect the sales value in the initial currency.
We look forward to your prompt response. If you require any further information or additional details, we would be more than happy to provide them.
Best regards,
L
hello
Please read this - https://currency-switcher.com/woocs-labs
Describe this incompatibility in more detail(you can make screenshots)
Add FTP+wp-admin access to your test site - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png - And I will add this plugin to the adaptation queue
Hello.
We are using woocomerce subscriptions and there is a problem in the visualization of woocomerce analytics. It does not do the currency exchange correctly.
I have also found that it has charged different amounts in the subscription renewal to some people :(
We use:
Main currency: USD
Secondary currencies:
- Euro
- Mexican peso
- Colombian peso
- Chilean peso
Due to these problems we have made some changes and we have disabled that you can continue buying in pesos. We have also manually changed the subscription from pesos to USD. But now it appears as if they had paid the initial subscription in USD, but with the wrong amount.
Above all, we are also concerned about the visualization in the woocommerce analytics. That we need to have it correct.
I'll give you some screenshots.
The subscription is worth 11USD every month. and as you can see in the image in the woocommerce analytics, other figures appear for the different currencies, which unbalances the entire result.
of €10 (incorrectly says 10USD)
197 Mexican pesos (incorrectly says 197usd)
50,968 Chilean pesos (incorrectly says 50,968 usd)
etc...
https://drive.google.com/drive/folders/1Gkst5i0rLPUQXpEM9VigQ0nrulz7VLAR?usp=sharing
I have tried to put the code of this page that you send me, and I have not seen any change in the analytics. https://currency-switcher.com/codex/#code
Although there are two sections that say"woocommerce subscriptions" I have tried one of them, and the other says that it is for version 2.2.15 and we are already on 5.1 so the files do not correspond.
please help.
Thank you!
I have already left you the admin and ftp credentials
* sorry for the english, my main language is spanish
Hello
Ok! Thank you
Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png
I added this to adaptation queue
Ok! I already updated my Item Purchase Code
thanks
Hello
Ok! I will write to you as soon as I get the result
Hello
Please check your FTP access - 530 Login authentication failed
oh Sorry
It's fixed now
Thanks
Hello
Ok! I will write to you as soon as I get the result
Hello
I checked and see that you did not apply the code from the article - https://currency-switcher.com/woocommerce-subscriptions-by-woocommerce
please add code and do a test