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In stock filter feature goes into error 500

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
12
salvatore(@salvatore)
10 Posts
Customers
February 21, 2022, 14:29

Web site: rindway.it

As per the following video, enabling the"in stock" filter function which should only show the available product variants, the site goes into error 500.

http://somup.com/c3nFF6TiCT

I await your reply to solve the problem.

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 22, 2022, 13:05

Hello

Please  drop me  exact  link to the  issue

What plugin version number are you using?

#2
salvatore(@salvatore)
10 PostsTopic Author
Customers
February 22, 2022, 23:26

Hello,

you can check the issue here: https://www.rindway.it/outlet/ and click on"Filtro" button.

The plugin version is: WooCommerce Products Filter v.2.2.6.4

From error logs it seems caused by"Allowed Memory Size Exhausted" error.

Let me know!

Regards.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 23, 2022, 12:55

Hello

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png

and  increase the default PHP memory limit set for your server

#4
salvatore(@salvatore)
10 PostsTopic Author
Customers
February 24, 2022, 13:11

The code has been pasted.

I've just increased PHP memory limit but the issue is still existing.

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 25, 2022, 12:25

Hello

I've just increased PHP memory limit but the issue is still existing. - Describe how you did it? Are you sure that there are no restrictions in the hosting settings

How many products and taxonomies do you have. How many variations does a product have on average?

#6
salvatore(@salvatore)
10 PostsTopic Author
Customers
February 28, 2022, 10:34

Hello, the memory limit has been increased from hosting panel (Plesk) and Wordpress Config.

We have 618 products, each one with 14 variations and 61 categories.

 

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 28, 2022, 15:09

Hello

Please  drop me  wp-admin access - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png - and  exact  link to the  issue

#8
salvatore(@salvatore)
10 PostsTopic Author
Customers
March 2, 2022, 11:53

Hello,

I've dropped wp-admin as requested.

You can check the issue at the following link: https://www.rindway.it/outlet/ and click on"Filtro" button.

Regards.

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 2, 2022, 13:47

Hello

Please add FTP  access - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png

Can  I disable  plugins to  test?

#10
salvatore(@salvatore)
10 PostsTopic Author
Customers
March 7, 2022, 11:59

Hello,

I've added FTP access.

Please do not disable any plugin cause the web site is in prodution environment.

 

Regards.

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 8, 2022, 10:26

hello

Developers are now testing a new"in stock" search functionality.

This will be a faster filter.

I'll text you when it's ready.

#12
salvatore(@salvatore)
10 PostsTopic Author
Customers
March 14, 2022, 10:56

Hello,

any news about the new search funtionality?

Let me know,

thanks.

#13
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 14, 2022, 13:51

Hello

Now the developer is doing testing. I think tomorrow we will add it to your site

#14
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 15, 2022, 19:57

Hello

Please  do a test

#15
salvatore(@salvatore)
10 PostsTopic Author
Customers
March 16, 2022, 11:22

Hello,

I've just done a test, the filtering now works but it doesn't show correctly the product size availables.

Please, check this video: https://somup.com/c3eDQrTCPc

#16
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 16, 2022, 13:35

Hello

Please  update  woocommerce to latest  version and  DB (as recommended by woocommerce)

#17
salvatore(@salvatore)
10 PostsTopic Author
Customers
April 5, 2022, 15:24

Hello,

WordPress and WooCommerse have been updated to the last version, but the issue is still existing!

Video: https://somup.com/c3fhI3OQjM

I hope it can be resolved otherwise I have to ask for a refund.

#18
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 6, 2022, 10:58

Hello

All products are M size in stock - https://c2n.me/4fm7sQu.mp4

 

#19
salvatore(@salvatore)
10 PostsTopic Author
Customers
April 21, 2022, 19:13

The problem is still present.
If we take the product with this link: https://www.rindway.it/prodotto/giubbotto-giacca-in-vera-pelle-uomo-slim-produzione-artigianale-cod-022-outlet-rindway/ as an example, it is not true that all products have size M in stock.

Can you please solve?

Please let me know as soon as possibile.

#20
12