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I need help to resolve problem on our site

šŸŽ„ Holiday Notice - Support Vacation šŸŽ„

ATTENTION: From December 28, 2025 to January 6, 2026 our support team will be on vacation.

Important information:

  • āŒ No ticket responses from December 28 to January 6
  • āœ… Support will resume on January 7, 2026
  • šŸ“ You can still submit tickets during vacation - they will be queued and answered starting January 7
  • āš ļø Urgent technical issues: Please check our documentation and codex first

šŸŽ… Season's Greetings! šŸŽ…

We want to thank all our amazing customers for your trust and support throughout 2025!
Merry Christmas and Happy New Year to you and your families! šŸŽ‰

We wish you:

  • šŸš€ Successful online stores
  • šŸ’° Growing sales
  • šŸ˜Š Happy customers
  • šŸŽÆ Achieved goals in 2026

Thank you for being with us! We appreciate every one of you and look forward to continuing our work together in the new year.

Rest, recharge, and see you in 2026!

Best regards,
PluginUs.Net Team

The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page please
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
ITS-APP(@itsapp)
11 Posts
Customers
December 24, 2022, 02:35

Dear team,

I can not bulk update our product description, It always get error jn process.

Can you help me to resolve it.

 

Thanks

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 26, 2022, 11:48

Hello

What plugin version number are you using?

#2
ITS-APP(@itsapp)
11 PostsTopic Author
Customers
December 28, 2022, 04:42

Hi,

I'm using:

BEAR - WooCommerce Bulk Editor Professional v.2.1.2

And I always got errors when bulk editing on my website!

 

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 28, 2022, 11:01

Hello

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png andĀ  FTP+wp-admin access - https://share.pluginus.net/image/i20210618130637.png - I will checkĀ  it

#4
ITS-APP(@itsapp)
11 PostsTopic Author
Customers
December 30, 2022, 10:25

I have followed the instructions, please check it for me.

Best regard

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 2, 2023, 10:28

Hello

PleaseĀ  checkĀ  yourĀ  FTP access - Server refused our key

#6
ITS-APP(@itsapp)
11 PostsTopic Author
Customers
January 4, 2023, 10:56

I updated the FTP information. Please help me check it again

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 4, 2023, 14:47

Hello

Unfortunately this FTP access does not allow me to modify files.

YouĀ  canĀ  tryĀ  inĀ  file - wp-content\plugins\woocommerce-bulk-editor\ext\bulk\assets\js\bulk.js - changeĀ  thisĀ  code - https://share.pluginus.net/image/i20230104124636.png

Clear all cache andĀ  do a test

#8
ITS-APP(@itsapp)
11 PostsTopic Author
Customers
January 5, 2023, 06:15

We followed your instructions, but still the same error occurs. can you check it

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 5, 2023, 13:09

Hello

PleaseĀ  clearĀ  allĀ  yourĀ  cache

I checked the file your server is loading - https://c2n.me/4hw69Fd.png - as you can see the code is not changed

#10
ITS-APP(@itsapp)
11 PostsTopic Author
Customers
January 5, 2023, 15:57

I just cleared the redis cache and it's running, I hope everything is fine

Last edited on January 5, 2023, 16:02 by ITS-APP · #11
ITS-APP(@itsapp)
11 PostsTopic Author
Customers
January 5, 2023, 17:57

It still gives the same error and nothing has progress. Please help

#12
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 6, 2023, 11:57

Hello

PleaseĀ  updateĀ  wp-admin access

#13
ITS-APP(@itsapp)
11 PostsTopic Author
Customers
January 6, 2023, 13:20

I updated it to one month, you can access now

#14
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 9, 2023, 11:13

Hello

Ok!Ā  IĀ  didĀ  a test. Now it seems to work, the operation is slower, but there is no error (your server can withstand the load)

#15
ITS-APP(@itsapp)
11 PostsTopic Author
Customers
January 9, 2023, 12:43

Can you tell me what's wrong and is my server is the cause of that error?

 

Thanks

#16
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 9, 2023, 13:11

The problem was that your server did not have enough resources for this operation. ( timed outĀ  error)

 

 

 

#17