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How to install paid version?

The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page please
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
ViviDream(@vividream)
7 Posts
Customers
February 2, 2022, 10:43

Hi,
I set up the free version, now paid for all the features. How do I update it to the paid version?
Also, your PluginUs.Net Support Team  just sent me here because they don't know how to help me and just said"there are no support workers here"...?
Quite strange no? It's a simple question.
Warm regards,
Jacob

Last edited on February 2, 2022, 10:56 by Pablo Borysenco · #1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 2, 2022, 10:56

Hello Jacob

Quite strange no? -  No, it's not strange! There are no people who work in support at this address, this is not their job.

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png

Read this  please - https://currency-switcher.com/i-just-bought-the-plugin-and-cant-install-it-error

#2
ViviDream(@vividream)
7 PostsTopic Author
Customers
February 2, 2022, 12:11

With all due respect, it is strange because the emailer's name is"Support Team" and also the email address says"realhelp"!
Neither of which are true and it's making your business look bad.

"Uninstall free version of the plugin before installing premium version. All options are in the data base of the site – so all will be ok with there …"
This is all I wanted to know.
I can't see those images, the link goes to:

This site can’t provide a secure connection

share.pluginus.net sent an invalid response.

 

  • Try running Windows Network Diagnostics.
ERR_SSL_PROTOCOL_ERROR

I advise you add installation instructions in the codecanyon bundle. Will save you having to do this again.
Thanks for the quick response and appreciate the addon very much.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 2, 2022, 13:47

Ok!  For this reason, we have added this to FAQ

Please provide a link where it is indicated that this is a support email address, we will fix it so that there are no more misunderstandings

#4