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You need to log-in to create request (topic) to the support
Hide search form by default and show one button instead:(new from 01-07-2019)
If you not got email within 24 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here.
The support doesn work on saturdays and sundays, so some Friday requests can be answered on Monday.
October 8, 2019, 19:12
October 9, 2019, 12:21