Grong Conversion Rate URGENT
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
We have four types of currencies, and the error is generated in an off-cash transaction generated with our Rey Fashion Theme site template.
All currencies are successfully converted and displayed correctly, except for MXN.
The conversion to Mexican pesos is incorrect. For example, the cost is $7 USD, and in Mexican pesos, it shows $2,454.60. This is an exaggerated cost and the error is exaggerated.
We ran tests, clearing the cache, disabling almost all plugins, making configuration changes, and everything to detect the error, and nothing worked. The error has persisted since the last update to WooCommerce, Elementor Pro, and my template.
I urgently need your assistance.
Here is the visual video description of the error:
https://www.loom.com/share/ac02d83a65df456a91ae10e97a02fd8f?sid=4dd79d83-bdeb-41ae-82ed-cc8d013eb99f
Se añade el link de ingreso al Backend sin password si lo requieren...
Hello
It looks like you have a conflict with a third-party price display template, which may lead to double conversion.
Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png
Update the plugin to latest version - https://currency-switcher.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato
I think I've worked with this site before. And it was a compatibility issue with a third-party extension for Elementor. I also noticed that you are using a subscription plugin, this may cause the incompatibility I described earlier.
Hello, The Private info is already set, thank you for your help.
Hello
Unfortunately I can't access your site - https://c2n.me/4n829sb.png
We soo sorry, we are working on site also, and was just for a moment , we haad an smole issue here, but all is ok now. Thank you for you understanding.
By the way, doble checking the issue of currency, we found out the issue is 'only' in the off-cambas that is edited with Elementor Pro (off-cambas option from our theme, but all has to be edited with Elementor).
Here is a screenshot that the user has an subscription (SUMO Subscription) and we don't have the MXN Peso issue here:
Soo, probability the issue cames from Elementor, just guessing
Hello
https://share.pluginus.net/image/i20250914225958.png - This is a third-party functionality. Our plugin is designed to work with woocommerce products and unfortunately we cannot be responsible for third-party plugins.
Pablo, We really appreciate all the effort you've put into helping us.
Just one more detail, since I do not sit idly by in the face of challenges, it so happens that by searching deeper and with persistence, a solution to the problem that you could not solve, we have to take a solution, and that is that we must throw away one of the two plugins that are in conflict, but before reaching that point, I insist, searching deeper, I find that 3 and a half years ago (April 2022), 'you' yourselves gave a solution to this same problem to another user:
This is the filter that FIX the issue.
add_filter( 'sumosubscriptions_get_line_total', function( $line_total, $subscription, $default_line_total, $is_trial_enabled,$subscription_obj_type ){
if (class_exists('WOOCS')) {
global $WOOCS;
if ($WOOCS->is_multiple_allowed) {
$currrent = $WOOCS->current_currency;
if ($currrent != $WOOCS->default_currency) {
$currencies = $WOOCS->get_currencies();
$rate = $currencies[$currrent]['rate'];
$line_total = $line_total / $rate;
}
}
}
return $line_total;
},99,5);
Thank you an God Bless You Pablo.
Hello
I'm glad you were able to solve this problem.