GEOIP is not working properly
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page pleaseIf you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
We are trying to get the GEOIP to work properly in our shop, but with no luck, it has an unpredicted behaviour most of the times.
For example entering from Switzerland, the currency select, selects CHF, but the prices are in Turkish Lira. (Example here https://venzo.care/shop/hair/hair-treatments/the-mossi-london-2-months-dermaroller-plus-hair-set/)
I have create a test page with shorcuts of [woocs_show_current_currency][woocs_geo_hello] (https://venzo.care/geo-test/)
it reports a different story: It says both the country and the currency are CHF, but as you see in the above screenshot, this is not true
Sometimes the prices in the home page are in Euros, and a product detail page are in totally different currency.
We have WP Rocket as a cache plugin and cloudflare.
We have followed every details that can be found here Using Geolocation causes problems, doesn’t seem to work for me: WOOCS - WooCommerce Currency Switcher (currency-switcher.com)
Still we are getting inconsistencies throughout the store.
Our main config are as follows:
We switched from transient to Memcached in a hope that this would be fixed (we have Memcached service in our server)
P.S: We are premium.
Thank you
Hello
I did a test - https://c2n.me/4exrUNM - it looks like woocommerce is not correctly detecting the current location.
Please read this - https://community.cloudflare.com/t/geolocation-for-woocommerce-not-working-good-with-cloudflare/342097/15
Hello,
Thanks for the reply, I was wondering if you could share the tool you are testing with, so I can see if it works as expected or not.
Thank you.
We ended up deactivating the plugin, as none of the provided solutions worked.
How can we get a refund ?
Thank you.
Hello
I was wondering if you could share the tool you are testing with - Please read this( https://c2n.me/4eyrkQF.png ) - https://currency-switcher.com/using-geolocation-causes-problems-doesnt-seem-to-work-for-me/
How can we get a refund ? - Unfortunately, if your site settings conflict with Woocommerce (location detection does not work), this is not our plugin's fault and is not a reason for the refund.
In your case, you should correct the incompatibility between WP Rocket/cloudflare and Woocommerce.
I'm sure if you turn off WP Rocket/cloudflare - my plugin will work fine