Geo IP problems
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hi there, I have been using your pluging seemlessly for 4 months. I wanted to add a 3rd currency and ever since I bought the plugin (and updated woocommerce) my e-commerce is failing miserably when detecting the users currency. I have mouseflow on my website and see their IP address and how Euros are shown to US buyers, GBP to Portugal, and of course many orders are placed with crossed-currency.
This ruins conversion rates and causes many other problems.
I can see other people with the same problem . Is this a problem with the external GEO-IP provider? Problem with Cache plugins?
It works for me, but maybe fails for 30% of my visitors (and thats quite a bit of business).
Any ideas?
This is our site: https://bit.ly/2GJXQR4
As an added comment, something that happened yesterday is that a customer, after reaching checkout with USD selected and filling in his data for shipping and payment, when he clicked"Place order", the order was placed in EUR.
I know this because we saw the"fail" on the backend, he emailed us and we checked MouseFlow, showing the problem"live".
Thank you!!!
Hello
Read this please - https://currency-switcher.com/using-geolocation-causes-problems-doesnt-seem-to-work-for-me/
It works for me, but maybe fails for 30% of my visitors - note that this function only works for the first user visit
s an added comment, something that happened yesterday is that a customer - Please drop me wp-admin access. I will check settings.