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Free shipping not working for other currencies

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Natasha(@natasha)
39 Posts
Customers
December 28, 2023, 13:00

Hi,

I've been using your plugin for a few years and recently the free shipping threshold is only being applied to the default currency, and not the other currencies when they meet the threshold requirements.

My default currency is USD and I offer free shipping over $99 (USD and CAD).

Here's an example: I have a product that has a fixed price of $99 USD and $124 CAD. If a CAD customer applies a 15% coupon code to the product (-18.60 CAD) the CAD product should qualify for free shipping to Canada, but the free shipping option doesn't appear once the 15% coupon code is applied.

It used to work for all currencies, but recently stopped working (possibly stopped working when I updated the plugin a few weeks ago to the latest version.) Can we roll it back to previous version to see if this temporarily fixes the issue (I'm getting customer complaints). Last version I was using where I believe it was working was 2.4.1.3

 

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 28, 2023, 13:09

Hello

Please  drop  me  wp-admin+FTP access to your site - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134615.png

And describe in more detail how I can reproduce this error (which coupon, which products)

#2
Natasha(@natasha)
39 PostsTopic Author
Customers
December 28, 2023, 13:27

Thank You!!!

I put the login credentials in the private section, along with the plugin support purchase code.

Here's how to replicate the issue;

  1. Go to: https://www.inspirebeautyshop.com/product/agent-nateur/holi-mane-hair-skin-nails/?currency=CAD and add it to cart.
  2. On cart page, click"proceed to checkout"
  3. On checkout page, billing section: enter Country : Canada, put in any street name, town name, and select a province.
  4. You'll see on the right hand side under the shipping options is a box that says"have a coupon.." click on that box and type coupon code: inspire15 , and click apply button.
  5. You will then see the coupon applied and the free shipping disappears.

This product default price is $99 USD and the CAD fixed price is $124 CAD. If paying in CAD and apply coupon, it qualifies for free shipping. If paying in USD and coupon applied, it does NOT qualify for free shipping. But for some reason, free shipping doesn't appear when paying CAD.

Let me know if you need more info.

Thank you so much!

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 29, 2023, 11:26

Hello

Please  do a test

#4
Natasha(@natasha)
39 PostsTopic Author
Customers
December 29, 2023, 11:44

Thank you Pablo, it works now!

Happy New Year :)

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 29, 2023, 13:10

Great! Welcome;)

Happy New Year!

#6