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fprice slider is not working anymore after using another slide on product attribute

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Fabien(@fabien-2)
7 Posts
Customers
January 31, 2022, 15:53

Hello

We have 2 sliders :

  1. price slider
  2. product attribute (weight has been added as attribute for this purpose)

But when we filter on product attribute"weight", the slider"price" does not show anymore. I noticed some values are 43.5. is . right symbol ? do we have to use , instead ?

 

thx for your lights !

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 1, 2022, 11:50

Hello

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png and  wp-admin access - https://share.pluginus.net/image/i20210618130637.png - I will check  it

#2
Fabien(@fabien-2)
7 PostsTopic Author
Customers
February 4, 2022, 16:59

(sorry for delay I added the requested information)

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 7, 2022, 13:06

Hello

try renaming weight attributes. Use a dot instead of a comma

#4
Fabien(@fabien-2)
7 PostsTopic Author
Customers
February 7, 2022, 13:26

I used dot instead of comma, and this does not change anything. Issue is only when the range is covering some number with dot or comma. If range only contains entire number, the issue does not occur

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 8, 2022, 11:07

Hello

Please  add FTP access - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130637.png - I will do research

#6
Fabien(@fabien-2)
7 PostsTopic Author
Customers
February 15, 2022, 13:39

ok I added FTP credentials.

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 17, 2022, 11:33

Hello

sorry for the delay, our developer didn't have time to test it yesterday, but today he will

#8
Fabien(@fabien-2)
7 PostsTopic Author
Customers
February 17, 2022, 11:34

ok no pb, I answered quite late as well ;) thx for your message.

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 17, 2022, 16:11

Hello

Please  check  your  wp-admin access

Are you using any cache? We are changing the code in the files but it is not displayed on your site.  please  disable  all cache

#10
Fabien(@fabien-2)
7 PostsTopic Author
Customers
February 17, 2022, 16:15

that's right, we use wp rocket and I added security plugin. I update the admin link. cache is not active for login users. But if issue persists even if you are logged as admin, feel free to disable wp-rocket during your test.

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 17, 2022, 17:57

Please  do a test

#12
Fabien(@fabien-2)
7 PostsTopic Author
Customers
February 17, 2022, 18:07

ok thx seems to be better. thx

Do we have to keep a special format for atribute ? a coma or dot ?

#13
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 18, 2022, 12:08

Hello

Better use the dot

#14