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FOX - Currency Switcher Professional does not work

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Royal Walk(@royal-walk)
12 Posts
Customers
June 18, 2023, 22:25

Hello,

I saw that the FOX - Currency Switcher Professional does not work.

I am sending you a screenshot of the issue.

 

I cleared the website cache and the browser cache.

 

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 19, 2023, 10:26

Hello

Please  drop me  exact  link to the  issue

Maybe it's a JS error.

#2
Royal Walk(@royal-walk)
12 PostsTopic Author
Customers
June 19, 2023, 19:30

Every single product page on the website:

https://royalwalkumbrellas.com/

 

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 20, 2023, 10:58

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

Yes, your caching plugin causes an error - https://share.pluginus.net/image/i20230620115750.png - please  disasble  it  and  do a test

If  no luck - drop me  wp-admin access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png

#4
Royal Walk(@royal-walk)
12 PostsTopic Author
Customers
June 21, 2023, 21:00

Hello,

I cannot see how to see the license key. I sent you a screenshot, you can show me where I can find the license key.

screenshot

I deactivated the caching plugin WP-Optimize and the visual issue disappeared. What should I do? I cannot just remove my caching plugin. It is one of the most used wp caching plugins.

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 22, 2023, 09:39

Hello

To get  license  key - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png

In this case, you should configure this third party plugin so that it doesn't throw JS errors.

For example, find a plugin that conflicts and exclude it from JS optimization

#6
Royal Walk(@royal-walk)
12 PostsTopic Author
Customers
June 22, 2023, 22:50

Hello,

I sent you the product license key.

Can you make the proper setting of my caching plugin WP-Optimize?

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 23, 2023, 10:47

Hello

WP-Optimize - We have nothing to do with this plugin. You'd better contact support for this 3rd party plugin

This JS error is not caused by our plugin. This JS error affects your entire site, not just our plugin

You can try to find the cause of the error by elimination.

Activate the optimization plugin. Disable plugins one by one. Clear the optimizer cache every time you disable the plugin.  And when the error disappears, you will find the right plugin to exclude it from optimization

#8