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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
PomegraniteCT(@pomegranitect)
3 Posts
Customers
July 17, 2020, 10:59

Hi there,

I am struggling to get any kind of result on my site:
http://teampata.org/portfolio-taxonomies/

I am not sure how to use the my-essentials template. I have added to my child theme.

Thanks in advance!

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 17, 2020, 11:34

Hello

Please  watch a  video - https://wp-filter.com/video-tutorials#video_1291

AND  https://wp-filter.com/video-tutorials#video_1293

#2
PomegraniteCT(@pomegranitect)
3 PostsTopic Author
Customers
July 17, 2020, 12:45

I have watched the videos but I am still experiencing the issue: http://teampata.org/portfolio-taxonomies/

Please can you assist to get any result using the plugin? All I am getting is a 404 page.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 20, 2020, 09:40

Hello

https://c2n.me/48s7t6d.png - You have inserted a nonexistent link to display the result -  https://c2n.me/48s7ChD.jpg

I did   test  page - http://teampata.org/mdtf-results-page/  -  My  video  - https://c2n.me/48s84KZ

#4
PomegraniteCT(@pomegranitect)
3 PostsTopic Author
Customers
July 20, 2020, 09:42

Hello,

Your plugin is not working with my theme.

Please could we have a refund for this plugin?

Thanks in advance!

Last edited on July 20, 2020, 09:42 by PomegraniteCT · #5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 21, 2020, 09:45

Hello

Did  you watch  my  video? The plugin works correctly.

Your plugin is not working with my theme. - incompatibility with a third-party plugin or theme is not a reason to the  refund.

In your case - you have not correctly configured the plugin - This is also not a reason to the  refund.

If you disagree with me - Please open a dispute on envato

#6