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Filters disappear once an option was selected

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Saskia(@saskia)
16 Posts
Customers
May 19, 2020, 18:24

This is happening all of a sudden. The filterset used to work just fine. MEaning, when choosing multiple options within the filterset, the products get filtered on each selection in an ajaxified way.

 

Now all of a sudden this is no longer working. Instead, the page reloads once a single option was selected and the filters simply disappear..

there is a link: https://ak.saskialund.de/produkte/

Any help is highly appreciated

Saskia

#1
Saskia(@saskia)
16 PostsTopic Author
Customers
May 19, 2020, 19:00

I found out that for example on this category page the filter is working fine:

https://ak.saskialund.de/produkt-kategorie/hoersysteme/

But as soon as I go to the shop page (archive of shop), the filter is behaving as described above. But as mentioned: it used to work fine... I havent added any plugins):

https://ak.saskialund.de/produkte/

 

#2
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 20, 2020, 11:50

Hello

Please drop me  wp-admin access

Fast fix - disable ajax  mode.

#3
Saskia(@saskia)
16 PostsTopic Author
Customers
May 20, 2020, 11:56

Hello there,

tried that first (disabling ajax mode, but it didnt help.)

It used to work just fine on products page (which is the shop archive..) and I am really not sure why it stopped working.

I dropped admin access in private data. Thanks for your fast repy!

#4
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 21, 2020, 11:33

Hello

Please  deactivate  this  third-party  plugin - https://c2n.me/47CNL94.png

My  test - https://c2n.me/47CO0j8

 

#5
Saskia(@saskia)
16 PostsTopic Author
Customers
May 21, 2020, 12:15

Hello Pablo,

the thing is: this used to work fine. AND the WOOF Category plugin is needed because otherwise, I can not setup different filters per category or shop page.

I am thinking this is a crucial functionality in a production shop. And I was wondering why it was not natively supported in your plugin in the first place.

As I said.. it used to work and I am wondering why all of a sudden it stopped working. I will contact the developer..

Thank you for helping!

 

And please consider making the Filters available by category or only on shop page.. this logic should be implemented natively.

Thanks so much

Saskia

#6
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 22, 2020, 12:05

Hello Saskia

OK!

#7