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Filtering out items

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

Hi there, I'm looking to 'filter out' products on my memorial website https://thornhillmemorials.com/our-memorials/?swoof=1&product_cat=lawn-memorials,red-granite. I have a number of memorials in parent categories and subcategories (lawn memorials, cremation memorials, vases) that are all available in different materials (black granite, red granite etc). When I select the checkbox for the 'Lawn Memorials' subcategory under the parent 'Memorial Type', all the lawn memorials show just as it should. When I then check the box for the 'Red Granite' subcategory under the 'Material Type' parent, EVERY red granite product on the website shows! What I want is just the red granite lawn memorials to show. Forgive me if I've missed something obvious, can you help?

Hello

Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png

Hi there, I've submitted the data - any help would be greatly appreciated.

Hello

Try  this  option please - https://prnt.sc/tx19c5

Hi there, thanks for your reply. I've tried all the options but it still won't filter out products. Customers are to check the boxes and see results of what they have specifically opted for. If a check box displays every item without considering any other boxes checked then this plugin may not be suitable for our requirements. Can this plugin filter-out options in some way?

Hello

The reason for this problem may be incorrect configuration of the plugin or a conflict with third-party software

Please  drop  me  wp-admin access  I will  check  it

Can  I disable  plugins/theme  to test?

Hello there, I'm not authorised to grant access to the back end of the website, however have you got a check list that I can use to try and get the filter to work for me? I have tried disabling all plugins but the issue remains.

Hi I can get the drop down and child counts to work in terms of recognising the numbers in the chosen option, but they don't display in the product images.

Please ignore the above 2 messages, I've used [woof_products] in the code module alongside the side bar and it works. My bad. Thanks for you help and your patience!

Hello

Great! Welcome;)