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Filter not working properly

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

Hi there,

We have the WOOF plugin installed on this site (https://eastindiacarpets.com/carpets/) and it's doing something strange.

For some reason when you click the arrow on a shop page that you’ve filtered, it’s trying to go to a wp-admin page. But if you add a filter, let it load, and then refresh the page, the arrow button seems to work.

This is where it’s trying to go when you click it the first time:
https://eastindiacarpets.com/wp-admin/admin-ajax.php?paged=2

And this is where it’s going when you try it and it works:
https://eastindiacarpets.com/carpets/page/3/?swoof=1&size=10x14

I’ve tried looking it up and found something that said to turn off the option to optimize loading of WOOF JavaScript files, but it’s already off.

Here's a video of the issue: https://www.dropbox.com/s/yyqkkmacyfol1ju/Screen%20Recording%202021-02-22%20at%204.44.33%20PM.mov?dl=0

The site is made with Divi, if that's helpful.

Thanks!
Lauren

Hello Lauren

Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png

Please  update  plugin  to  latest  version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/

Hi Pablo. I entered the purchase code, it's the only code I could find. If there's a different code you need can you please let me know where to find it?

All plugins on the site are up to date.

Hello

You  use  very  old  version  of  woof  plugin. So please  update  plugin  to  latest  version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/   clear  all  cache  and  do  a test

Thanks Pablo, but following those steps doesn't work, I end up with a page that says I don't have permission even though I'm logged into the backend:

https://www.dropbox.com/s/8hhhfyq3ot55f8y/Screen%20Shot%202021-03-01%20at%208.37.42%20AM.png?dl=0

 

 

Sorry - I had missed the first step of adding the Envato Market plugin!

I was able to get the plugin updated and that solved the issue with the pages, but I am now experiencing a different problem. Now, when you expand a filter, it opens briefly and then closes again. If you try expanding it again, it will open, but the"+" and"-" symbols are then reversed, with the"-" showing when the filter is closed and the"+" showing when it is expanded.

Here's a video of the problem:

https://www.dropbox.com/s/e7sge37ylxdkbe9/Screen%20Recording%202021-03-01%20at%2012.03.02%20PM.mov?dl=0

Hello

Ok!  Please  drop  me  wp-admin+FTP access  - https://c2n.me/43SC6rb.png -> https://c2n.me/42BAoj4.png

Thanks, access for both is in the private data.

Hello

Please  do a test

I commented  this  line - https://c2n.me/4bazzrh.png    - in  - \wp-content\plugins\woocommerce-products-filter\js\front.js

It's working perfectly now, thanks for all the help!

Hello

Welcome;)