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Filter not working properly

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
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HI

I have installed your plugin and doing some testing.  I have a PAID VERSION.

I would like the Product Categories Filter to show this, it does this initially ...

MEN
WOMEN
HOODIES

They all have sub categories also.

I have set this up AS WELL as Colours and setup the Colours for testing.

It seems when I click on MEN, it shows all MEN products no issues.  Then when I click on the Sub Category under MEN called"Tracksuit Pants" - it says No products found (but there are and they are correct)

If I have just chosen MEN and then choose COLOUR (Blue), therefore I need it to show MEN and ALL Blue colour clothes under that Category MEN

It is NOT doing this. Maybe I have a setting incorrect, I have played with settings also.  When I click on MEN and the click on"BLUE" Colour, it shows ALL MEN and ALL Blue of ALL other Categories including HOodies and WOMEN which is NOT what I want.

The filtering process obviously needs to FILTER down ... MEN   AND Colour"Blue"  AND Size"L"

It is NOT doing this.  Do I have a setting incorrect somewhere ?

ALSO another issue I am having, is once I click on the Sub Category and say Hoodies, I need to somehow get back to the Main Categories of MEN, WOMEN & HOODIES, there are NO options as I am  in the Sub Category.
There must be a setting for this also, as how would a customer get back to the MEN or WOMEN apart from choosing the TOP MAIN MENU, but we want them displayed on the Filters area ...  Even if I click on"CLEAR FILTERS" it doesn't take me back to where I can see the Main Categories MEN, WOMEN & HOODIES

Please advise urgently.

ALSO for the Colours Filter, can the system AUTO hide the Colours that are NOT available in stock ?

I have been using another Filter that greys out the Colours if NOT available for particular Category which is very handy, my client needs that feature.

 

Thanks

Kristin

ALSO when I choose the filters, it only shows 1 product page page, I need it to follow the format of 3 columns like the rest of the website. Not sure why it is doing this, but need to fix this also

Thanks

Kristin

Hello Kristin

At first  please watch a video  - https://products-filter.com/video#beGT6p_look

Paste  wp-admin access  to your siet - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png - I will  check  it

Hi, it is now filtering with 3 products per page. It must have had a strange day that day I was testing.

So the main thing I need to rectify is:

On the side Filters right side, where it shows Categories, if I have clicked on"MEN" in the TOP Menu, and then want to filter on right right side, the sub Categories show for the MEN that is fine.  BUT there needs to be somewhere there that it shows the PARENT Categories, so the Customer can go back to WOMEN on the Right sidebar (instead of clicking on the TOP MENU to go to Main Categories).

How can I change this in the settings ?

ALSO for the Colours Filter, can the system AUTO (grey out) the Colours that are NOT available in stock ?  Still show them but not clickable if NOT AVAILABLE in those colours for MEN etc ?  Example if MEN is filtered and I want to choose a Colour from the Filters on the Right side, and IF Red is NOT available on any product in MEN Category or SubCategory then it should just be greyed out but still display on the Colour Filters (but not clickable), is that possible ?

Also with regards to the COLOURS Filter, on hover can it show the Name of the Colour also please ON HOVER ? How can I achieve this ? Possibly just a setting ?

I have been using another Plugin Filter that greys out the Colours if NOT available for particular Category which is very handy, my client needs that feature.

Login details to the TEST SITE (to investigate) firstly BEFORE doing on the site going live is:

PRIVATE DATA!!!

I will give you login to the 12threads.com.au site once we have got the test one working properly.

Thanks

Kristin

I have 2 types of Sizing:

MEN - S, M, L, XL, XXL

WOMEN - 8, 10, 12, 14, 16, 18

The other  thing I need is that if someone has clicked on WOMEN, then I need the filter to show the SIZING for WOMEN ONLY (not men as well)

How can I achieve this ?

Another example, if someone clicks on MENU, then the MEN sizing Filter will appear (don't need the Women filter to show here then if MEN is clicked)

Thanks

Kristin

 

Hi

Actually to give you an idea, I've just noticed the SHOP PAGE https://rsl-cp7.au.syrahost.com/~ubutedes/12threads-4.com.au/shop/ shows exactly what I want to display properly with the MAIN MENU and how I want that to display ...

It has the + and - Symbol and the MAIN Product Categories there like MEN, WOMEN, HOODIES, DEAL OF WEEK (perfect)

But it ONLY Shows if you click on SHOP firstly

Most people wouldn't just click on the SHOP Page directly, they may firstly click on the"MEN" or WOMEN from the Top Menu

So then that is where it displays differently, clicking on MEN from TOP MENU, then Filter is NOT the same VIEW with the Main Categories and + and - sign. Can we fix that somehow please ?

I love your little Filter plugin by the way !

Thanks

Kristin

 

Hello Kristin

This is an open forum! I told you where to insert private data

I highly recommend changing your access as soon as possible.

And I very much ask you to watch the video -  https://products-filter.com/video#beGT6p_look  - it will save you a lot of time, and you can customize the filter as you need

On the category(taxonomy) page, the filter shows only child categories(taxonomies)
 This is a very logical behavior. On the category page, you can show ONLY products that belong to the category OR child category. It makes sense to show only child categories( of the current category ), because clicking on any other category will always give zero products   )  Otherwise it is not a filter this is a menu

 

Hi

Sorry I am usually familiar with Paid Support thought that is private.  Please DELETE the relevant information from your end please.

How do I post private content please ?

With regards to your reply.

On the category(taxonomy) page, the filter shows only child categories(taxonomies)
 This is a very logical behavior. On the category page, you can show ONLY products that belong to the category OR child category. It makes sense to show only child categories( of the current category ), because clicking on any other category will always give zero products   )  Otherwise it is not a filter this is a menu
I understand it is a filter but when you have filtered to SINGLETS under MEN, and I clear the Filter, HOW do I get to WOMEN if there is NO OPTION there that is my issue ?
What is your way to GET to WOMEN clothing if I am in MEN and there is NO option in the FILTER to CHANGE it to WOMEN ?
If I go to CLEAR ALL, it just goes back to MEN but NO option on the Right Filter to Filter to WOMEN. How can I achieve this ? Your video doesn't show HOW to do this.
Also When I click ON SHOP, so WHY does the SHOP page function differently ? It works perfectly how I want it to display with the Main Categories. Even if I click on MEN, then Sub Category HOODIES, then it still shows the option of the TOP Parent Category. That is exactly HOW I want it to work.
BUT some clients will click on the TOP MENU to get to MEN, then the Filter Displays differently (it doesn't display the Filter with the + symbol beside the Main Category)
But if you click on SHOP firstly, then MEN, the Filter displays correctly.
There is a difference here. You would need to see what I mean, to be able to help me fix it really.
In your Video it doesn't show someone clicking on the MAIN MENU to go to a Category to see if it shows the same filter or differently. So I am still stuck here. The Video doesn't show this option at all.
Can you login to see the difference I am referring to please ? Then you will understand. Where will I send credentials to PRIVATELY please ?
I have gone through the video completely again.
ALSO the video doesn't EXPLAIN and help with my question I had for you.  I have 2 types of Sizing:

MEN - S, M, L, XL, XXL

WOMEN - 8, 10, 12, 14, 16, 18

I don't want to display BOTH In the FILTERS until someone has clicked on the relevant MEN or WOMEN, then the Filter should display the correct Sizing based on Category or Sub Category chosen.

SO if someone has clicked on WOMEN, then I need the filter to show the SIZING for WOMEN ONLY (not men as well)

Currently it will show Sizing for MEN and WOMEN which there is no point showing sizing for MEN when I have chosen Category WOMEN?  How can I achieve this ?

Another example, if someone clicks on MENU, then the MEN sizing Filter will appear (don't need the Women filter to show here then if MEN is clicked)

Your Video doesn't show 2 OPTIONS of sizing, so the video doesn't answer my question and help me with my issue I have.
Please advise HOW to help me with this scenario.

Thanks

Kristin

Hello Kristin

How do I post private content please ? - https://c2n.me/4dYj6sb.png

 you have filtered to SINGLETS under MEN, and I clear the Filter, HOW do I get to WOMEN if there is NO OPTION there that is my issue ? - Use the menu. If you are on a page where men's products are displayed, so that you do not click on the filter, you will still remain on this page! To go to another page, use the links to these pages(in  menu)

ALSO the video doesn't EXPLAIN and help with my question I had for you.  I have 2 types of Sizing: - It doesn't matter, it's just text, it can be any attribute:  color, location, material etc...  But as shown in the video to show only relevant attributes on the category page - https://c2n.me/4dYjImW.png

Hi

Can you explain why the SHOP page displays perfectly and differently and showing all the relevant Categories.

Example Shop Page FILTER:

MEN +

WOMEN+

HOODIES+

Then when I click on the + symbol it shows the Sub-Categories and open them up BUT you can STILL see the MEN+ or WOMEN+ so you can still go to WOMEN on the FILTER side, even if I am  in MEN Subcategory ...

That is perfect view.

But doesn't work at all like that when you choose MEN from the TOP Menu. Then the Filter just shows the Sub Categories and NOT the same as what it does on the Shop page.

Please advise and explain the difference between WHY the Filter works differently there ?

Thanks Kristin

Can I send you a screenshot of what I mean, then you can see visually what I mean the differences and so you can see the SHOP Filter Page which is great ....

Then if that SAME filter can display when someone clicks on the Menu MEN then if that SAME filter displays is all I am after. I'm sure that should be achievable ...

Thanks

Kristin

Hello Kristin

Please advise and explain the difference between WHY the Filter works differently there ? - Yes! Please try  to  read  this - https://c2n.me/4dZRORs.png

All products are displayed on the shop page.

On the category page"Man" - Only products that belong to this category are displayed. Unable to display products from another category (This does not depend on my plugin). And even the link to this page has text with the name of the current category.  To see products of another category, you need to change the link, go to another page. This is the same, if you want to change the content on the page of your site, you need to go to the admin panel and you cannot do this if you are on the support forum - because these are different pages

OK, so I have now created a separate Main Category only menu on the sidebar above your filter, to get around my issue.

The only other question was with regards to the showing the Women Sizing in Filter when WOMEN Category is chosen.

Currently when I click on WOMEN, both MEN Sizing Filter & WOMEN Sizing Filter option shows.

My original question and your answer.

ALSO the video doesn't EXPLAIN and help with my question I had for you.  I have 2 types of Sizing: - It doesn't matter, it's just text, it can be any attribute:  color, location, material etc...  But as shown in the video to show only relevant attributes on the category page - https://c2n.me/4dYjImW.png

I already have these ticked, but this doesn't fix the issue where BOTH Sizing for MEN and Women show when I click on WOMEN.  I don't want the WOmen Sizing to display on Filter option when I choose MEN Category. Most websites don't have this showing.

Are you saying that this setting should fix the issue ?  Then maybe there is another setting I have to check.  Please advise.

Thanks Kristin

Hello Kristin

Please check  these options - https://c2n.me/4e0K9fT.png

If  no  luck  - drop me  exact  link to the  issue ( Please note that your site is currently hidden - Perhaps you should add access  -https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png )

HI, Sorry for the delay.

Customer does not want the"Show Count" on so I did not tick this.

So outstanding issues are still:

  1. The Colours on the Colour Filter, should ONLY Show the colours that are available on that particular Category/SubCategory.  Should NOT show ALL colours otherwise I will keep getting"No products available" which looks messy.

2. Size Filter - BOTH Sizing for MEN and Women show when I click on MEN.  I don't want the WOmen Sizing to display on Filter option when I choose MEN Category or a SubCategory in MEN. Most websites don't have this showing.

So will I provide login credentials in the PRIVATE section (top right corner) OR do you still have them from last time ?

Please advise HOW to fix these issues urgently.

I think they were the 2 main issues needing urgent fixing for now.

Regards

Kristin

Hello Kristin

Please check  these options - https://c2n.me/4e0K9fT.png  - To  hide  counts - Advanced->Options - https://share.pluginus.net/image/i20211130140359.png

Hi Pablo

Yes I see what you mean when ALL those settings are applied. Then it DOES work showing ONLy the colours that are available. That is great.

BUT one little thing , the customer does NOT want to show the little orange NUMBERS of items next to the sizing.  How can I hide the little orange numbers near each Sizing ? Maybe I can just do CSS code to hide that, then the other parts still work ONLy showing the Colours that are relevant to the current Category.

What do you suggest ?

Thanks in advance

Regards

Kristin

Hello Kristin

I beg you, read my messages carefully - https://c2n.me/4ebsmzF.png

Hi, Yes I read your reply properly.

I just couldn't find the exact setting. I have found it now.

Thank you

Regards

Kristin

 

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