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Filter not working on mobile

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

Hello there,

I do have the Premium version of your plugin.

Everything works fine on desktop.

On mobile, when I hit the"filter" button (or when I change a filter after having set the option on"auto update"), nothing happen.

Interesting fact: when I take the URL of a search with a filter (for example shop/?swoof=1&product_cat=category) I've done on a desktop and load it in my mobile browser, the filter works perfectly and I can change every filter (until the moment I remove all the filters and I I can't do nothing then).

Thanks for your help !

 

[Edit - error]

Hello

Please  disable optimization of JS scripts clear  all  cache  and  do  a test

Hi,

Indeed, it works.

Do you have any idea of which script is responsible of the issue in the following list ?

  1. /wp-content/plugins/woocommerce-side-cart-premiumOLD/assets/js/xoo-wsc-main.js?ver=3.1
  2. /wp-content/plugins/woocommerce-products-filter/js/tooltip/js/tooltipster.bundle.min.js?ver=2.2.6
  3. /wp-content/plugins/woocommerce-products-filter/js/front.js?ver=2.2.6
  4. /wp-content/plugins/woocommerce-products-filter/js/html_types/radio.js?ver=2.2.6
  5. /wp-content/plugins/woocommerce-products-filter/js/html_types/checkbox.js?ver=2.2.6
  6. /wp-content/plugins/woocommerce-products-filter/js/html_types/select.js?ver=2.2.6
  7. /wp-content/plugins/woocommerce-products-filter/js/html_types/mselect.js?ver=2.2.6
  8. /wp-content/plugins/woocommerce-products-filter/ext/label/js/html_types/label.js?ver=2.2.6
  9. /wp-content/plugins/woocommerce-products-filter/js/chosen/chosen.jquery.js?ver=2.2.6
  10. /wp-content/plugins/woocommerce-products-filter/ext/meta_filter/html_types/checkbox/js/checkbox.js?ver=2.2.6

Thanks a lot!

Hello

You just gave a list of files! it is not possible to find the cause of the error from the list of files

For example, now you have this error on your site - https://c2n.me/4eA1oKM.png    - it looks like this error is caused by a plugin JetPack - https://c2n.me/4eA1Bqb.png But the reason is that the jQuery library is connected incorrectly (most likely your settings).  And this error will be in all plugins that use JQuery (95% of all plugins). And all scripts that are executed after this error will not work correctly

 

Hi,

Yes, I know, but I thought that as the developer of the plugin you would've known which JS file was responsible of the function that provoked the issue :-)

I understand, thanks for this explanation, I didn't know that!

Everything is clearer now, thanks for your support.

Best,

Etienne

Hello Etienne

Welcome;)