Filter issues: Gift Vouchers
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
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The filter is working for all categories on our client's website except for Gift Vouchers. There is a product in the Gift Voucher category (see here) however the filter shows the category as empty (see here).
Could you please advise what the issue is. I am assuming it is an issue with the filter not pickup up a virtual product maybe?
Hello
Please drop me exact link to the issue
Hello
Check that the product has the"catalog and search" visibility setting. And so that this product has the status "in stock"
Can you drop me wp-admin access - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134615.png - I will check it
ok I have done this - please let me know
Hello
This is a problem with your display template. I created a test page - https://feathertopwinery.com.au/test-woof/?swoof=1&product_cat=gift
sorry I don't understand what you are saying .... how can we resolve this please?
Your product template does not display Gift Voucher. The template does not display this product and it does not depend on my plugin.
How to fix it? - you better contact the author of this template
I think it is actually an issue with your filter results as you can see here the gift voucher loads correctly in the website template
Hello
You gave me a link to the single product template, of course it will be displayed!
Here is a link to the product list template - https://feathertopwinery.com.au/all-wines/ - This product is not here
You can do a test with a standard shortcode - [products]
unfortunately the template developer won't resolve this issue :( I have also found another issue with the plugin - the keyword search is not working. Would you mind checking please. Here is a link to where it appears.
Thank you
Hello
My test - https://c2n.me/4k8xGRv.png - Looks like it's working
Perhaps I have to do something special to get the error?