Filter dropdown no longer working
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Quote from Wicko on June 17, 2020, 11:16The filter options are no longer working correctly on my site. The colour filters will filter but you are unbale to use the reset button to clear.
The dropdown options to filter by collect or design won't dropdown either.
My site https://www.sweetenings.co.uk/shop/?makoweruk=1
I need to find out how to make this start working again.
regards
David
The filter options are no longer working correctly on my site. The colour filters will filter but you are unbale to use the reset button to clear.
The dropdown options to filter by collect or design won't dropdown either.
My site https://www.sweetenings.co.uk/shop/?makoweruk=1
I need to find out how to make this start working again.
regards
David
Quote from Pablo Borysenco on June 17, 2020, 11:34Hello David
Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png
Please update plugin to latest version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/
Fix this JS error - https://c2n.me/481V6zt.jpg
If no luck - drop me wp-admin+FTP access
Hello David
Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png
Please update plugin to latest version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/
Fix this JS error - https://c2n.me/481V6zt.jpg
If no luck - drop me wp-admin+FTP access
Quote from Wicko on June 17, 2020, 12:10Installed the Envato plugin and set up the API and confirmed it is working but this still did not allow updates.
Why are they moving away from the standard WordPress plugin update route? By doing this they have removed to option to see updates in the standard plugin area and also prevents many site audit tools discivering issues with plugins on the site.I strongly suggest that you move away from Envato and supply this plugin via standard WordPress plugin support.
My license is up to date and updates should be available.
regards
David
Installed the Envato plugin and set up the API and confirmed it is working but this still did not allow updates.
Why are they moving away from the standard WordPress plugin update route? By doing this they have removed to option to see updates in the standard plugin area and also prevents many site audit tools discivering issues with plugins on the site.
I strongly suggest that you move away from Envato and supply this plugin via standard WordPress plugin support.
My license is up to date and updates should be available.
regards
David
Quote from Wicko on June 17, 2020, 12:26Failed to connect to the Envato API. Please contact the hosting providier with this message: "The Envato Market WordPress plugin requires TLS version 1.2 or above, please confirm if this hosting account supports TLS version 1.2 and allows connections from WordPress to the host api.envato.com".
Additional Error Details:
An error occured checking token permissions.
cURL error 35: OpenSSL SSL_connect: Connection reset by peer in connection to api.envato.com:443
{"request_url":"https:\/\/api.envato.com\/whoami","response_code":"","response_cf_ray":"","response_server":""}Time to rethink about using Envato and CodeCanyon
Failed to connect to the Envato API. Please contact the hosting providier with this message:"The Envato Market WordPress plugin requires TLS version 1.2 or above, please confirm if this hosting account supports TLS version 1.2 and allows connections from WordPress to the host api.envato.com".
Additional Error Details:
An error occured checking token permissions.
cURL error 35: OpenSSL SSL_connect: Connection reset by peer in connection to api.envato.com:443
{"request_url":"https:\/\/api.envato.com\/whoami","response_code":"","response_cf_ray":"","response_server":""}
Time to rethink about using Envato and CodeCanyon
Quote from Pablo Borysenco on June 18, 2020, 10:31Hello David
I strongly suggest that you move away from Envato and supply this plugin via standard WordPress plugin support. - ??? Envato is a completely different repository! I present only the code for this platform, payment and updating depend only on envato. So contact to a support of envato
You cab delete my plugin and install the new version of the plugin( https://codecanyon.net/downloads ) All settings will be saved
Hello David
I strongly suggest that you move away from Envato and supply this plugin via standard WordPress plugin support. - ??? Envato is a completely different repository! I present only the code for this platform, payment and updating depend only on envato. So contact to a support of envato
You cab delete my plugin and install the new version of the plugin( https://codecanyon.net/downloads ) All settings will be saved
Quote from Wicko on June 18, 2020, 10:55Unforunately none of the Wiget position settings will not be saved.
perhaps I could update vaia FTP.
I have contacted Envato with regards to thie r API tool but have yet to hear back. Unfortunately they are not as helpful as you are.
Your plugin is showing on the WordPress repository. If I had bought it via WordPress instead of Envato would I still be restricted to the Envato API update tool?
Please also be aware that because the Envato API tool take the update process away from the standard WordPress plugin system then all site notifications and audit tools will fail to notify us of any new updates that are available. That is why I stringly suggest to get away from using the Envato API update system.
regards
Daviud
Unforunately none of the Wiget position settings will not be saved.
perhaps I could update vaia FTP.
I have contacted Envato with regards to thie r API tool but have yet to hear back. Unfortunately they are not as helpful as you are.
Your plugin is showing on the WordPress repository. If I had bought it via WordPress instead of Envato would I still be restricted to the Envato API update tool?
Please also be aware that because the Envato API tool take the update process away from the standard WordPress plugin system then all site notifications and audit tools will fail to notify us of any new updates that are available. That is why I stringly suggest to get away from using the Envato API update system.
regards
Daviud
Quote from Pablo Borysenco on June 18, 2020, 11:56Hello
Unforunately none of the Wiget position settings will not be saved. - if you use standard functionality nothing will change.
perhaps I could update vaia FTP.- Yes!
If I had bought it via WordPress - there are only free plugins on this platform
Hello
Unforunately none of the Wiget position settings will not be saved. - if you use standard functionality nothing will change.
perhaps I could update vaia http://FTP.- Yes!
If I had bought it via WordPress - there are only free plugins on this platform
Quote from Wicko on June 18, 2020, 12:38Hi Pablo
I use Widget locations that are different for every page using a Gantry style template. If I remove an item from the install then the widget location will be lost and I will need to reset.
FTP update maybe an option if I can just replace the files using FTP. As long as none of the Database settings have been changed then all should be ok.
regards
David
Hi Pablo
I use Widget locations that are different for every page using a Gantry style template. If I remove an item from the install then the widget location will be lost and I will need to reset.
FTP update maybe an option if I can just replace the files using FTP. As long as none of the Database settings have been changed then all should be ok.
regards
David
Quote from Pablo Borysenco on June 19, 2020, 11:40Hello David
Hint - Upload the filter to your site(rename the folder)
Then rename the old version and return the correct name for the new version of the plugin. In this case, replacing the code will be very fast.
Hello David
Hint - Upload the filter to your site(rename the folder)
Then rename the old version and return the correct name for the new version of the plugin. In this case, replacing the code will be very fast.
Quote from Wicko on June 19, 2020, 12:38I have uploaded via FTP as suggested and renames the folders so the new files are the original folder name. This did break my widget locations which I have had to reset. In the plugins menu on WordPress 2 instances of Woof Product Filters were showing so I deleted the older version. Current version 2.2.4.
But this is still not working and the colapsed options are not opening up.
regards
David
I have uploaded via FTP as suggested and renames the folders so the new files are the original folder name. This did break my widget locations which I have had to reset. In the plugins menu on WordPress 2 instances of Woof Product Filters were showing so I deleted the older version. Current version 2.2.4.
But this is still not working and the colapsed options are not opening up.
regards
David
Quote from Pablo Borysenco on June 19, 2020, 13:11Hello David
Ok! You did not fix this error( https://c2n.me/48499uZ.png )
Please add FTP+wp-admin access
Hello David
Ok! You did not fix this error( https://c2n.me/48499uZ.png )
Please add FTP+wp-admin access
Quote from Wicko on June 19, 2020, 13:24Added details to the private tab
Added details to the private tab
Quote from Wicko on June 22, 2020, 12:19Any news on this?
I have also been in discussion with Envato to try and fix the API issue.
Any news on this?
I have also been in discussion with Envato to try and fix the API issue.
Quote from Pablo Borysenco on June 22, 2020, 14:47Hello
Please do test!
Hello
Please do test!
Quote from Wicko on June 22, 2020, 15:00Thank you this appears to be working fine again now.
What did you change? Was it just the update?
Thank you this appears to be working fine again now.
What did you change? Was it just the update?
Quote from Pablo Borysenco on June 23, 2020, 12:00Hello
In file - public_html\wp-content\plugins\woocommerce-products-filter\js\front.js - I changed code - https://c2n.me/486Bje1.png AND some code here - https://c2n.me/486YkNH.png
Hello
In file - public_html\wp-content\plugins\woocommerce-products-filter\js\front.js - I changed code - https://c2n.me/486Bje1.png AND some code here - https://c2n.me/486YkNH.png
Quote from Wicko on June 23, 2020, 12:02Ok Great thanks for letting me know. Is best in case it might be a feature that effects anything else. But all good so far.
Thank you
Ok Great thanks for letting me know. Is best in case it might be a feature that effects anything else. But all good so far.
Thank you
Quote from Pablo Borysenco on June 23, 2020, 12:13Hello
Welcome;)
Hello
Welcome;)