Support Forum

You need to log-in to create request (topic) to the support

Filter by product attribute

This support system is for all types of the plugins as for premium versions, so for free ones! If you have premium version do not forget in the private data of the request (!!not in the text of the support request!!) after its publishing insert purchase code please (see green button on the right side) and press Save button.
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.


We have individual product category called 'attribute:Color' but when I look in the 'Structure' tab I only see Product Color [pa_color] which has no data on my products.  Can I get it to filter by this custom attribute which is part of my webtoffee bulk product import csv?



Please  add wp-admin access - ->  - I will  check it

I am also trying to filter by product tag or product theme, for the county category that I am looking at, example, Cork, Mens/Unisex, I don't want to see a tag from Derry or any other county. I have attached the login details. Thanks :)

Hello - you have no terms for the attribute color

Check  options  please  -

Please  watch  a  video -


The colour I mentioned was not set up as a pa_color attribute, but just an attribute name attribute:color in my bulk upload csv file. It appears in the additional information tab of each individual product. Is there a way to filter by text in the information tab, for example I want to be able to filter by Theme or by Color. I don't have products that have variations of colours. See attached.


 but just an attribute name attribute:color in my bulk upload csv file -  unfortunately the filter(any filter) will not work with this attribute.

This attribute must be a taxonomy for filtering to work.