Quote from Alex Dovlatov on April 21, 2026, 11:51

Hello

To investigate this properly we need access to the site. Please create a staging copy using Duplicator (https://wordpress.org/plugins/duplicator/) and share wp-admin and FTP credentials in the private area of this ticket.

https://share.pluginus.net/image/i20230222134241.png
https://share.pluginus.net/image/i20230222134615.png
https://share.pluginus.net/image/i20230222134511.png

There are several things we want to check directly in the code and database:

- Whether the active theme is adding hooks or scripts that interfere with the HUSKY onChange callback under WPML
- Conflicts with other installed plugins in the WPML + WooCommerce environment
- Whether there are any database inconsistencies, for example from a previous import or export, that could cause the filter URLs to resolve incorrectly

Once we have access we can debug this properly. Looking forward to your credentials.

Quote from Carinejob on April 21, 2026, 12:33

Hi

Thanks for your answer. Is there a way to create a staging copy without subscribing to Duplicator pro ?

Thank you

 

Carine

Quote from Alex Dovlatov on April 21, 2026, 12:37

Hello Carine

Good news — Duplicator is free. You can install it directly from the WordPress plugin repository (Plugins - Add New - search "Duplicator") at no cost. The free version is fully capable of creating a staging copy of your site.

If for any reason Duplicator does not work for you, here are some alternatives that are also free:

• All-in-One WP Migration — very simple, one click export and import
• WP Migrate Lite — good for moving database and files separately

Also worth checking: your hosting provider may already have a built-in staging tool in their control panel (cPanel, Plesk, or a custom dashboard). Many hosts like SiteGround, WP Engine, Cloudways offer one-click staging without any plugin at all. It is worth checking there first.

Quote from Carinejob on April 22, 2026, 11:23

Hello

 

I sent you the private datas using the button as requested. Have you received them ?

Quote from Alex Dovlatov on April 22, 2026, 12:20

Hello Carine

Thank you for the backup, but I need to clarify — you have shared credentials to the live site, not a staging site. I cannot work on the live site because I will be installing plugins, switching themes, and writing custom scripts. This WILL cause errors or take the site down completely.

Please either:
1. Create a separate staging site where I can work freely and break things without any risk — or
2. Confirm in writing that you give permission to work on the live site, that you have a working backup, and that you know how to restore it yourself if something goes wrong.

Which option works better for you?

Quote from Carinejob on April 22, 2026, 22:13

Hi

 

Here is the staging site : https://stagingsite.herbessalees.com/wp-admin/

Private datas that I sent you before work for this staging site.

 

Thank you!

 

Quote from Alex Dovlatov on April 23, 2026, 12:49

Hello Carine

I did investigation and created tester EN page: https://stagingsite.herbessalees.com/en/tester/swoof/product-category-the-classics/ - filter is appears here and works also filter appears here: https://stagingsite.herbessalees.com/en/our-products/

So what was wrong is:

I removed EXCLUDED terms ids and filter appears, there was reverse enabled, that mean SHOW only next, but terms IDS there was belonging to french language, so them was invisible when english enabled.

Look please here: https://stagingsite.herbessalees.com/wp-admin/edit-tags.php?taxonomy=product_cat&post_type=product - terms for each language has its own ID so mind it please

Welcome!

 

Quote from Carinejob on April 23, 2026, 15:07

​Thank you for your answer!

But I still got an issue because I don't want all categories to appear im my filter and if I remove exluded IDs (and uncheck "reverse"), all of them appear.

And if I add excluded categories ID, it doesn't work and I'm not able to add different categories number in FR en EN.

For example, if I add 17 and 27 in exluded ID categories in FR, it also change excluded categories ID for 17 and 27 in EN.

And I'm not able to change the title "Catégories de produits". If I change the title in EN, it also change the title in FR.

Thanks

Carine

Quote from Alex Dovlatov on April 24, 2026, 20:33

Hello Carine

All is simple:

• look on links please: https://stagingsite.herbessalees.com/nos-produits/ + https://stagingsite.herbessalees.com/en/our-products/
• you see "Our products" categories
• 
• look on the settings on the screen above: the trick is that in different languages terms which means the same has different IDs (WPML logic)
• 
• 
• You can use filter as you want, BUT you need to place terms IDs of both languages and apply reverse