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Filter buttons non-responsive and category icons (plus signs) missing in Incognito/Logged-out mode

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
admin@thertashop.com(@admin-thertashop-com)
1 Post
Customers
April 4, 2026, 12:13

The HUSKY filter is fully functional when logged in as an Administrator. However, for Guest users (Incognito mode), the filter becomes non-responsive. Specifically:

  1. Clicking any filter button/radio/checkbox results in no action (the AJAX call does not seem to trigger or complete).

  2. The"Plus" signs (+) used to expand/collapse hierarchies are missing in the Incognito view.

Steps I Have Already Taken (To rule out caching):

  • WP Rocket: Added woof_front to JavaScript Delay exclusions and safelisted all .woof CSS classes.

  • Cloudflare: Disabled Rocket Loader and performed a"Purge Everything."

  • Server: Purged Hostinger Object Cache and NGINX edge cache.

  • CSS: Confirmed no display: none rules are blocking the #secondary sidebar or filter containers.

Technical Environment:

  • Theme: Storefront (Child Theme)

  • Hosting: Hostinger Cloud

  • Caching/CDN: WP Rocket + Cloudflare

#1