PluginUs.Net - Business Tools for WooCommerce and WordPress

[realize your idea - make your dreams come true]

Support Forum

You need to log-in to create request (topic) to the support

Filter bug

The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page please
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Immanuel(@immanuel)
2 Posts
Customers
October 19, 2021, 21:37

Hello Plugin US,

 

I see this bug is also at your demo plugin, so I am not sure if you guys are able to fix it.

 

Well this is the situation:

We have a webshop: https://www.momentohuidverbetering.nl/webshop/

When you press on category 'Gezicht'

This page will open: https://www.momentohuidverbetering.nl/shoppen/?swoof=1&product_cat=gezichtsverzorging

 

If users will go the a sub-category, for example Acne, 7 products should be active in the overview. But this is not happening, because the main category is also check-marked, and it shows all products, which is not really customer friendly (and stupid in my opinion).

 

How can I make the plugin that if the sub-category is checked, that the main category is turn-ed off? Or how I disable main category from filters?

Hope there is a solution for this problem,

 

Kind regards,

Immanuel

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 20, 2021, 09:19

Hello Immanuel

This is not a bug.

These are your filter settings, and in more detail this is the comparison logic. In your case, it's OR. Try changing this in advanced options to"AND"

#2
Immanuel(@immanuel)
2 PostsTopic Author
Customers
October 20, 2021, 12:30

Hello Pablo,

 

Ye its not a bug, its just customer not friendly. I tried your method 'AND' it works with selecting a head-category, with sub-category. But then If I select multiple sub-categories it doesn't show the items which the customer wants.

 

Any other solution for this? Or best I try other plugin?

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 21, 2021, 09:39

Hello

But then If I select multiple sub-categories it doesn't show the items which the customer wants. - It means that there are no products that have these subcategories at the same time.

There is only one comparison logic within one taxonomy. And you have to choose from three options - OR, AND, NOT IN  But there is no way to mix it in within one taxonomy

 

#4