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Fatal Error While Installing Plugin

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Scroll(@scroll)
4 Posts
Customers
January 19, 2025, 17:53

Hello,

I hope this message finds you well.

I recently purchased the Currency Switch plugin a few days ago. However, I am unable to activate it as it shows a fatal error during the process.

I would appreciate it if you could assist me in resolving this issue at the earliest.

Thank you in advance for your support.

 

Last edited on January 19, 2025, 17:55 by Scroll · #1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 20, 2025, 12:52

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png and  ftp+wp-admin access - https://share.pluginus.net/image/i20230222134615.png - I will fix it

#2
Scroll(@scroll)
4 PostsTopic Author
Customers
January 20, 2025, 13:10

Hello,

Thank you for your responses, I have updated the license key and admin credentials.

Please check and let me know if you need any other information.

Last edited on January 20, 2025, 13:11 by Scroll · #3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 21, 2025, 10:45

Hello

Please add ftp access - https://share.pluginus.net/image/i20250121104535.png

#4
Scroll(@scroll)
4 PostsTopic Author
Customers
January 21, 2025, 12:01

Hello,

FTP access is added, please check and let me know if you need any other details.

Thank you

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 21, 2025, 13:07

Unfortunately FTP is not configured correctly. Please check the access folder.

#6
Scroll(@scroll)
4 PostsTopic Author
Customers
January 21, 2025, 13:15

Sorry for the inconvenience, I have updated the path. Please check now and let me know if you face any issue.

Thank you

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 22, 2025, 17:09

Hello

I enabled the plugin  without changes

Please do a test

#8