failed orders - USD not converting to CAD for credit card payment
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hi
I'm getting failed orders on my WooCommerce mineraemporium.com
Canadian shop requiring CAD payment with credit cards (square processing).
USD amount doesn’t seem to convert to CAD on payment page.
Payment in USD is rejected by Square.
Order note: Square Payment Failed (Status code INVALID_VALUE: This merchant can only process payments in CAD, but amount was provided in USD.)
Hello
Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png
Update the plugin to latest version - https://currency-switcher.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato
done (updated, shared key) - problem not resolved.
Another order came in with the similar problem.
Order currency messes up final price when payment is made with credit card.
Example: 15$CAD item shows up as 12$ USD, final payment processed ends up being 12$ CAD
So now square is processing the payment... but the payment isn't reflective of the actual price of the item
Hello
You are using an old version of the plugin. Please update it - https://currency-switcher.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato
Please paste wp-admin access - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png
Payment in USD is rejected by Square. - Are you sure that this payment system supports other currencies?
sorry about that - now the plugin has been updated.
Client tried processing his order again (from Spain).
He is paying less than the price of the item, I can't seem to see what the issue is. (he's paying even less than any of the currencies on display, no idea how the product is appearing as 9$ when it is 15.99 CAD).
I saw there was something in woocommerce titled 'multi-currency' and deleted all the currencies there. Maybe it was interfering?
Square does not support foreign currencies. Payments have to go through in CAD - not the client currency. (I have setup that payment is processed in default currency, not selected currency (advanced tab: is multiple allowed: no)
Hello
I saw there was something in woocommerce titled 'multi-currency' - of course this can cause a conflict. And for this reason, the prices could convert several times (very small price)
But I checked that site, everything seems to be working correctly now. Prices are converted correctly and there is always CAD on the checkout page