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Exchange rate currency not showing up

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Sergio(@sergio)
4 Posts
Customers
March 20, 2020, 04:21

Hi there, I just purchased Currency Switcher, everything is very easy to set up BUT, after setting everything up my prices are showing in the wrong currency. I set my main currency to USD but need my prices to show in store in MXN, I've tried moving all settings but nothing seems to work.

 

Please help.

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 20, 2020, 13:11

Hello

Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png and  wp-admin access - https://c2n.me/42BAoj4.png

I will  check  it

 

#2
Sergio(@sergio)
4 PostsTopic Author
Customers
March 20, 2020, 21:09

It is done. Please let me know if you need more info.

FYI, the website is in maintenance mode. Just in case it's helpful to know.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 23, 2020, 12:47

Hello

I  check   your  site - https://c2n.me/46zIsPR.png - it works correctly ( except that the site is very slow )

Please  watch  video - https://currency-switcher.com/video-tutorials#video_1

#4
Sergio(@sergio)
4 PostsTopic Author
Customers
March 23, 2020, 22:02

Hi Pablo, so here's what's happening...we have a wholesale plugin that allows us to input different prices for our customers depending on their user profile, so your plugin is only showing the regular price with the exchange rate but the prices we input for wholesalers and distributors is showing in the local currency which should be USD but it shows them in MXN. So for example of price es 14usd @ 25pesos = 350 MXN  but the website is showing 14MXN instead of making the conversion.

 

I understand that this is a 3rd party causing the problem, but, is there a fix to this?

 

Please check image...    https://imgur.com/a/sg4jRlt

 

 

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 24, 2020, 12:16

Hello

Read  this  please - https://currency-switcher.com/woocs-labs/

#6
Sergio(@sergio)
4 PostsTopic Author
Customers
March 24, 2020, 17:14

Hi, so I read the article then headed to the wholesale plugin php and found this....  https://imgur.com/a/g7Hdd1l

 

It appears that your rate plugin already inserted some code to the wholesale plugin. Not sure if I should move something or not?

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 25, 2020, 11:24

Hello

We can not add anything to a third-party plugin.

#8