Error calculating shipping!
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
The plugin completely alters the shipping costs or discounts! We need help.
Hello,
We are experiencing issues with the conversion of shipping costs and discounts with the plugin. We have verified this because, when we deactivate it and leave the website only with the base currency, which is the U.S. dollar, all calculations are perfect.
If you take a look, we use different shipping methods and calculate them based on the requirements of each country. Some shipping costs are calculated based on weight, while others are calculated as a percentage of the total invoice value. I am attaching screenshots where you can see the shipping methods we use. Additionally, I am also attaching screenshots from a customer in Peru, where you can see how the plugin completely alters the shipping costs. For example, in Peru, the shipping cost is 27%, but the plugin practically provides the customer with a shipping value that is equal to or almost equal to their total invoice amount!
Sorry, I am the owner of the website and not a webmaster, so I am not very familiar with this form of communication. I don’t know how to attach screenshots, but you can find the shipping methods within the shipping settings in:
WooCommerce → Settings → Shipping
and
WooCommerce → Recargos por País
I have deactivated the plugin for obvious reasons, but you can activate it to run tests and help me solve the issue during the following timeframe: 2:00 - 5:00 EST.
Oh, also, as I’ve told you in the past on two or three occasions, when you press the shortcut on the homepage to change the currency, you’ll see that it’s not possible to access the last two currencies at the bottom. In this case, if I remember correctly, it’s the Chilean peso!
Hello
This is an incompatibility with a third party plugin. Some delivery services calculate the delivery price on the side of their services and this cost is often in their local currency. My plugin takes this price as the base currency and converts it
Please read this - https://currency-switcher.com/woocs-labs