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ERROR AL EXPORTAR PRODUCTOS, GENERA UN ARCHIVO HML Y NO LOS CSV O XML

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Jaime(@jaime-2)
2 Posts
Customers
September 30, 2026, 20:04

al momento de exportar el listado de productos, solo genera un archivo admin_ajax.html y no el archivo CSV o XML

link del error

https://drive.google.com/file/d/1ReWm6ijgYqolmz_mFMHwxyi2ytshyGrn/view?usp=sharing

 

#1
Alex Dev(@alexdev)
1,239 Posts
October 1, 2026, 12:26

We have tested export to CSV and XML on our side with the latest version of BEAR and it works as expected, so the problem looks related to something specific on your site.

The downloaded admin-ajax.htm file is only 1 byte. This usually means the export process finished, but the server could not deliver the generated file. In most cases the file could not be written to the uploads folder because of missing write permissions, or a PHP error stopped the process.

Do following:

  1. Which version of BEAR are you using? If it is not the latest one, please update and try the export again.
  2. Please enable the WordPress debug log. Add these lines to wp-config.php, above the line"That's all, stop editing!":
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

Then run the export once more and send us the content of the file wp-content/debug.log. Any errors related to the export will be written there.

  1. Make sure the folder wp-content/uploads exists and is writable by the web server, so the plugin can create the export file there. If you are not sure, your hosting provider can check this quickly.
  2. Open the downloaded admin-ajax.htm file in a text editor and tell us what is inside.

#2