Quote from Alex Dev on August 24, 2026, 11:41

Hello

Thank you for your kind words :)

Please run the following three tests in this order, and report the result of each one.

Test 1. Isolated test page

Create a new ordinary WordPress page. Name it "tester". Do not build it with the Divi Theme Builder, use the plain editor.

Put into it exactly the same two shortcodes you use on your shop page: the filter shortcode and the products shortcode. Publish the page, open it and filter something.

If filtering works there, the plugin and your settings are fine and the problem belongs to the /catalogue/ page itself, either its address or the Divi template assigned to it. If it fails there as well, go on to test 2.

Test 2. Disable swoof influence

Open the plugin settings, Advanced tab, Options section. Find the option "Disable swoof influence" and set it to Yes. Save.

Open your shop page and filter again. Then open one of your category pages, for example your Formations category, and filter there too.

Report both results, the shop page and the category page. We need to know whether this option fixes one and breaks the other.

Test 3. Change the way the filter writes into the address bar

If test 2 changed nothing, leave it as it was and switch the filter to the other available mode of passing its values in the page address. Save, then open your shop page and filter again.

The two modes build the address differently, and a page produced by a builder can react to one of them and not to the other.

One more thing to check while you are in the settings

In the Advanced tab there is a field that limits the plugin to certain pages, filled in one link or link mask per line, with a reverse switch beside it. Look at that field. If anything is written in it, empty it, save, and test your shop page again. A mask matching your category address would let the plugin work on category pages and stay switched off on the shop page, which is exactly the difference you are seeing.

Report each result separately, including the ones where nothing changes. If none of the three tests helps, place WordPress administrator access into the private area of this ticket, and we will take it from there.

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Quote from patH on August 24, 2026, 16:55

Hi and thank you for your help.
Test 1. Isolated test page
If I use
[woof]
[woof_products per_page='15']
It works !
But If I use, what I tried on my catalogue page
[woof is_ajax='1' dynamic_recount='1' autosubmit='0' redirect="https://boutique.ramscores.com/catalogue/"] [woof_products per_page='15']
It did not work, same problem
Test 2. Disable swoof influence.
It was already done.
Test 3. I did not uderstand.

Quote from Alex Dev on August 27, 2026, 12:18

Hello

Your test 1 answered the question, thank you for running it properly. The problem is the redirect attribute.

Remove it. On your /catalogue/ page use exactly this:

[woof is_ajax='1' dynamic_recount='1' autosubmit='0']
[woof_products per_page='15']

Why it breaks things here: the redirect attribute exists for the opposite situation, when the filter form sits on one page and the results have to be shown on a different one — a filter in the sidebar or on the home page, sending visitors to the shop. It only works in redirect mode, so with is_ajax='1' it is ignored anyway. And when [woof_products] is present on the same page, the plugin deliberately switches redirect off, because the results are already right there. Pointing redirect at the very page the filter lives on gives the plugin two contradictory instructions.

Note that this also clears Divi of suspicion. You got the same failure on a plain page built with the standard editor, so the theme builder is not involved.

About test 3, which was unclear — you can skip it now, but for reference it meant this: in the plugin settings there is an extension called SEO URL request with an Enable/Disable switch. When it is on, filter values become part of the address as path segments, like /swoof/color-red/. When it is off, they are passed as ordinary query parameters. The test was to switch it to the other state and see whether the page behaves differently.

Please try the shortcodes above on /catalogue/ and tell me the result.

Quote from patH on August 28, 2026, 15:28

Thank you for your help.
I tried what you told , the simple code.
Starting on French shop page, it failed again with an empty page with slug https://boutique.ramscores.com/catalogue/?swoof=1&pa_instrumentation=guitare,piano&pa_genre=chanson
If you have any idea.
Thanks again.

Quote from Alex Dev on August 31, 2026, 11:34

Hello

Thank you for testing. Before we go for access, please check one thing you mentioned in passing, because it may be the whole answer.

On test 2 you wrote that "Disable swoof influence" was already done. That means the option was already set to Yes before you contacted us, and that changes the picture.

That option switches off the part of the plugin that forces the product archive context onto the current query. On a category page you do not need it, because WordPress is already querying products there. On the shop page you usually do, and a page built with the Divi Theme Builder is exactly the case where the query has to be corrected. So having it on Yes can produce precisely what you see: category pages work, the shop page comes back empty.

Please set "Disable swoof influence" back to No, save, and test both pages again. Tell us the result for the shop page and for one category page, even if nothing changes.

One more question: is the site multilingual, with Polylang or WPML installed? You mention the French shop page, and if there is a second language we need to know about it.

If that does not solve it, we will look at the site ourselves

For that we need one of the following.

If this is a live shop, please make a staging copy of it and give us access to the copy: FTP and a WordPress administrator account. We will run the tests there without touching your live site.

If the site is still in development and not taking orders, full access to it is fine as well: FTP and a WordPress administrator account. In that case please make a full backup first, before you send us anything. We will be changing settings and testing shortcodes, and we want you to be able to roll back at any moment.

Put the credentials into the private area of this ticket. The private section is visible only to you and to us:

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Quote from patH on August 31, 2026, 12:07

Thanks a lot @alexdev for your help.

First I tried change "Disable swoof influence" to no.

So I tried my shop page and it seems to work fine.
However when I tried my filter on a category page it failed.
It does not show a blank page, but it seems it was back to shop page and show all products from all categories with the matching filter.

About multilingual, yes I am using WPML, premium version (WPML Multilingual & Multicurrency for WooCommerce).
So The main language is French, and there are 2 additional languages English and Spanish.
I tried only in English and the problem is the same: it works on Shop page but did not work on category page as it shows all products.

So I think I have to send you my credentials.
Thanks again.