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Double Tax Being Added

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
alexbanks29(@alexbanks29)
19 Posts
Customers
December 17, 2019, 11:42

Hello, we are experiencing a strange problem in that for some products the tax rate is being added twice resulting in incorrect pricing.

The problem is strange because after maybe 24 hours the problem fixes itself but then reverts to adding double VAT.

Customers have reported the issue and we have noticed it ourselves.

In the image below (link):

https://ibb.co/Jr13qrR

On this product page the woocommerce price range shows £110 - 156 which is wrong.
If you select an adult size 20% tax is added making the total £130, kids sizes are tax exempt at £110.
This means the range should be £110 - 130.

If we edit this product and simply press"Update" it does fix the issue.

Are you aware of anything that could be causing this ?

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 17, 2019, 12:54

Hello

Please drop me  wp-admin+FTP access to  the staging site

#2
alexbanks29(@alexbanks29)
19 PostsTopic Author
Customers
December 17, 2019, 13:09

Hello,

 

I have updated the private information.

 

Thanks

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 18, 2019, 16:44

Hello

Please add  FTP access

#4
alexbanks29(@alexbanks29)
19 PostsTopic Author
Customers
January 7, 2020, 15:17

Hello, FTP has been added.

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 8, 2020, 16:23

Hello

Please check  wp-admin  access  - https://c2n.me/45piKNX.png

#6
alexbanks29(@alexbanks29)
19 PostsTopic Author
Customers
January 8, 2020, 16:26

Are you logging into staging.swimzi.com ?

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 9, 2020, 17:25

Hello

I can’t repeat this error now. I'll try it again tomorrow.

Does this even happen with the base currency?

 

#8
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 10, 2020, 13:55

Hello

I tried it again today. I do not see  this  error

#9