PluginUs.Net - Business Tools for WooCommerce and WordPress

[realize your idea - make your dreams come true]

Support Forum

You need to log-in to create request (topic) to the support

Double currency conversion and Incorrect Display of Amount in Extra Product Option ThemeComplete

The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page please
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
mikolajg(@mikolajg)
4 Posts
Customers
April 12, 2024, 07:11

Hi,

When using the Extra Product Option plugin, the order summary displays the amount incorrectly. For example: A product costs 40 euros, and when I change its currency to PLN in the cart, it multiplies by 4. After placing the order, this amount gets multiplied by 4 again. There is a double currency conversion.

Additionally, when I click"Calculate" in the order, strange things happen and the values ​​change to some random and huge ones: https://freeimage.host/i/JvTFfYG

Could you please look into this issue?

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 12, 2024, 09:36

Hello

Please read this  - https://currency-switcher.com/woocs-labs

#2
mikolajg(@mikolajg)
4 PostsTopic Author
Customers
April 12, 2024, 09:51

I tried it and unfortunately it doesn't work

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 12, 2024, 13:14

It looks like the screenshots in the article are not relevant. Try this please:

https://share.pluginus.net/image/i20240216154040.png –  https://share.pluginus.net/image/i20240126182911.png

https://share.pluginus.net/image/i20240216155305.png – https://share.pluginus.net/image/i20240126183020.png

https://share.pluginus.net/image/i20240216155408.png – https://share.pluginus.net/image/i20240126183112.png

https://share.pluginus.net/image/i20240216155507.png – https://share.pluginus.net/image/i20240126183308.png

https://share.pluginus.net/image/i20240216155558.png – https://share.pluginus.net/image/i20240126183150.png

#4
mikolajg(@mikolajg)
4 PostsTopic Author
Customers
April 12, 2024, 13:46

The last 2 photos do not match the Extra Product Option code and these places are not there. E.g. I don't have such a place in my code in the class-themecomplete-epo-order.php file. I have the latest version of the plugin

#5
mikolajg(@mikolajg)
4 PostsTopic Author
Customers
April 13, 2024, 01:04

I discovered that I need to enter the price in the second currency in Extra Product Option for it to work. It's strange because in the cart, the price is correct without entering the second currency, and it's only after placing the order that double conversion of the price occurs. It doesn't make much sense. Shouldn't it automatically fetch the converted price if I don't enter the second price in EPO? - https://freeimage.host/i/Jv0xHQV

#6
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 15, 2024, 09:45

Hello

In this case, you better write to the author of this third-party plugin. These duplicate prices are not our functionality

#7