Discrepancy in price between cart/checkout and order confirmation email/tank you page
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page pleaseIf you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Quote from omrimon@gmail.com on November 11, 2022, 03:17I noticed a discrepancy between the price displayed in the thank you page and order confirmation emails vs the price displayed in the product page/cart/checkout page.This only happens with prices of product options added through WooCommerce Extra Product Options By ThemeComplete.I've attached a couple of screenshots for reference.https://drive.google.com/file/d/1XW-MHrW1D9DslWAjL2_uFUKcVBtHgZuc/view?usp=share_linkhttps://drive.google.com/file/d/1Q2ph2O4pdcps9tso0if8Ci3XMkVfSNji/view?usp=sharingAny idea what's causing this behavior?
Quote from omrimon@gmail.com on November 11, 2022, 04:14It appears that the price discrepancy results from WOOCS using the current currency exchange rate (USD/CAD) on the added product option.
It appears that the price discrepancy results from WOOCS using the current currency exchange rate (USD/CAD) on the added product option.
Quote from Pablo Borysenco on November 11, 2022, 12:42Hello
This is an incompatibility with a third party plugin
Read this please - https://currency-switcher.com/woocs-labs
Hello
This is an incompatibility with a third party plugin
Read this please - https://currency-switcher.com/woocs-labs
Quote from omrimon@gmail.com on November 11, 2022, 19:15Thanks.
Which file does the first snippet go in? The article only directs to a folder: "In file wp-content\plugins\woocommerce-tm-extra-product-options\include\classes add next code:"
Thanks.
Which file does the first snippet go in? The article only directs to a folder:"In file wp-content\plugins\woocommerce-tm-extra-product-options\include\classes add next code:"
Quote from Pablo Borysenco on November 14, 2022, 12:22Hello
Please try this file - wp-content\plugins\woocommerce-tm-extra-product-options\include\classes\class-tm-epo-cart.php
Hello
Please try this file - wp-content\plugins\woocommerce-tm-extra-product-options\include\classes\class-tm-epo-cart.php
Quote from omrimon@gmail.com on November 17, 2022, 21:06Followed the instructions but it didn't solve the issue.
Followed the instructions but it didn't solve the issue.
Quote from Pablo Borysenco on November 18, 2022, 11:28Hello
Ok! You can request an adaptation.
Please drop me wp-admin+FTP access - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130637.png
I'll add you to the adaptation queue
Hello
Ok! You can request an adaptation.
Please drop me wp-admin+FTP access - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130637.png
I'll add you to the adaptation queue
Quote from omrimon@gmail.com on November 20, 2022, 02:25Dropped, thanks!
Dropped, thanks!
Quote from Pablo Borysenco on November 21, 2022, 12:05Hello
Ok! I will check it
But you can try delete this code - https://share.pluginus.net/image/i20221119103836.png - and do a test( This might solve the problem )
Hello
Ok! I will check it
But you can try delete this code - https://share.pluginus.net/image/i20221119103836.png - and do a test( This might solve the problem )
Quote from omrimon@gmail.com on November 21, 2022, 22:55This code isn't in the file.
This code isn't in the file.
Quote from Pablo Borysenco on November 22, 2022, 12:32Hello
I mean follow the recommendations from this article - https://currency-switcher.com/woocommerce-extra-product-options-themecomplete - but without this code - - https://share.pluginus.net/image/i20221119103836.png
Hello
I mean follow the recommendations from this article - https://currency-switcher.com/woocommerce-extra-product-options-themecomplete - but without this code - - https://share.pluginus.net/image/i20221119103836.png
Quote from omrimon@gmail.com on November 23, 2022, 19:50Tried it. Didn't work.
Tried it. Didn't work.
Quote from Pablo Borysenco on November 24, 2022, 10:26Hello
Ok! I will write to you as soon as I get the result
Hello
Ok! I will write to you as soon as I get the result
Quote from Pablo Borysenco on November 25, 2022, 17:14Hello
I did a test with this product - https://parafunalia.ca/product/cypres-2-aad
everything seems to be working correctly - https://c2n.me/4hdv8fV.png and - https://c2n.me/4hdv8SO.png
Hello
I did a test with this product - https://parafunalia.ca/product/cypres-2-aad
everything seems to be working correctly - https://c2n.me/4hdv8fV.png and - https://c2n.me/4hdv8SO.png
Quote from omrimon@gmail.com on November 27, 2022, 21:10The product you're referring to has no options, it is a product with woocommerce native variations.
Here's a product with options set through TM extra product options https://parafunalia.ca/product/cookie-g4-skydiving-helmet
Select one of the checkboxes and add to cart - in cart the option price is correct. Checkout and the price in the thank you page and confirmation email will be incorrect.
The product you're referring to has no options, it is a product with woocommerce native variations.
Here's a product with options set through TM extra product options https://parafunalia.ca/product/cookie-g4-skydiving-helmet
Select one of the checkboxes and add to cart - in cart the option price is correct. Checkout and the price in the thank you page and confirmation email will be incorrect.
Quote from Pablo Borysenco on November 28, 2022, 11:15Hello
Ok! I will check it
Hello
Ok! I will check it
Quote from Pablo Borysenco on December 2, 2022, 18:36Hello
Ok! I did a test - https://share.pluginus.net/image/i20221202162656.png 508*1.35~686 on checkout page - https://c2n.me/4hhiAw1.png on thank you page - https://c2n.me/4hhiBom.png
My test order #32419
I can't repeat the error. Maybe I'm doing something wrong
Maybe the problem is only with a certain payment system
Hello
Ok! I did a test - https://share.pluginus.net/image/i20221202162656.png 508*1.35~686 on checkout page - https://c2n.me/4hhiAw1.png on thank you page - https://c2n.me/4hhiBom.png
My test order #32419
I can't repeat the error. Maybe I'm doing something wrong
Maybe the problem is only with a certain payment system
Quote from omrimon@gmail.com on December 2, 2022, 18:49It's the option price (aluminum side plates) that has the discrepancy between the product page and thank you/confirmation email, not the order total.
In product page the price of the aluminum side plate ootion is $39.16 CAD while in thank you page/confirmation email the price it shows up as $52.88 CAD.
It's the option price (aluminum side plates) that has the discrepancy between the product page and thank you/confirmation email, not the order total.
In product page the price of the aluminum side plate ootion is $39.16 CAD while in thank you page/confirmation email the price it shows up as $52.88 CAD.
Quote from Pablo Borysenco on December 5, 2022, 11:53Hello
oh! I got it
I will check it
Hello
oh! I got it
I will check it
Quote from Pablo Borysenco on December 9, 2022, 18:14Hello
Please do a test
Hello
Please do a test