Different price on product catalog and product page
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hello,
I am writing to bring to your attention a problem I have encountered with your plugin. Specifically, I have noticed that there is a discrepancy in the displayed prices between the product catalogue and the product page, with the former displaying an incorrect value. It is worth noting that this issue only appears to affect GBP currency, as the US dollar prices are displaying correctly.
To provide further clarification, I have attached screenshots of the product catalogue and product page for your review:
Product catalogue: https://ibb.co/cv9wsPD
Product page: https://ibb.co/t3BPfVr
Also, the additional problem we are facing is that we don't see a currency switcher(flags) on the product page, which is enabled.
I kindly request your assistance in resolving this issue. Please advise on how I can go about resolving this issue.
Thank you in advance for your prompt attention to this matter.
Hello
Please drop me exact link to the issue
Do you use third party price change plugins? e.g. options or add-ons
Hello,
Please review the product catalogue link and select any products with GBP pricing to verify that different prices are displayed. Please note that the correct price can be found on the product page. Also, kindly investigate the flag issue on the product page.
Link: https://www.aysotiman.com/product-category/suits/two-piece-suits/?currency=GBP
Please be informed that we are not using any currency plugin except for the one provided by your company.
Thank you.
Hello
This is not our switcher - https://c2n.me/4ihcfwY.png - Better write to the author of this functionality
we are not using any currency plugin except for the one provided by your company. - Ok! But I asked about plugins that change prices. As I thought you have such a plugin - https://share.pluginus.net/image/i20230411103517.png something like this plugin - https://acowebs.com/woo-custom-product-addons/ - Please disable it and do a test
What version number of currency switcher are you using?
Hello,
That switcher is a theme switcher (Goya theme), and this switcher can't work without your plugin, as they recommended using your plugin. I have also tested this without this theme option and it shows the same prices, but when we also turn your side switcher it shows different prices in GBP and there are still no flag switchers on the product page. It's also tested with WooCommerce Custom Product Addons disabled, but it's still the same. Please advise on how I can go about resolving this issue.
Price difference images: https://ibb.co/PFF4QS7 and https://ibb.co/xDRtb8Z
The version number of the currency switcher is 1.4.0.
Hello
That switcher is a theme switcher (Goya theme) - then it's better to ask them why their code doesn't work the way you want
Please drop me wp-admin access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png - I will check it
Hello,
I've sent you the wp-admin details. Please check and let me know. Thank you!
Hello
Unfortunately with this access(role compatibility) I can't check my plugin settings and check third party plugins