Content of the article
Description content is not saved
This support system is for all types of the plugins as for premium versions, so for free ones! If you have premium version do not forget in the private data of the request (!!not in the text of the support request!!) after its publishing insert purchase code please (see green button on the right side) and press Save button.If you not got email within 24 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
I now tried the latest plugin version (2.0.4), but still same issue in all three browsers Safari, Chrome and Firefox.
If I want to copy media rich Description to another article I get "Warning Saving...", but no green notice "Notice Saved". Of course nothing is saved. This happens in both Graphics or Text view attempt. If I try to copy Description in text mode I even get the "Notice Saved" info, but it is not saved.
Content has images, links....
Hello
Paste your license key here - https://c2n.me/42HBIt7.png and wp-admin access - https://c2n.me/42BAoj4.png
Your user role must have - manage_options
Updated private data
Hello
Please add link to your site
added in private notes
Hello
For some reason your site is down!
I did not even have time to do the tests
Site is not down, working 100% ok.
Hello
Ok! https://c2n.me/43oOEfW.png
Please provide me administrator role ( I need to upload some plugins - Query monitor+Error log monitor )
Can I deactivate plugins/theme to test?
Provided account is admin, you can upload plugins and do stuff, but please revert asap as this is live site.
Hello
For some reason, the server prohibits the storage of content - https://c2n.me/43qCiVz.png
please read this -
- https://wordpress.org/support/topic/general-settings-403-error-when-saving
- AND
- http://stackoverflow.com/questions/12928360/how-can-i-disable-mod-security-in-htaccess-file
and do test please
Hello!
You were right! The issue is with Plesk WAF. Following rule triggers:
[client X.X.X.X] ModSecurity: [file "/etc/httpd/conf/modsecurity.d/rules/tortix/modsec/50_plesk_basic_asl_rules.conf"] [line "258"] [id "33350147"] [rev "143"] [msg "Protected by Atomicorp.com Basic Non-Realtime WAF Rules: Potentially Untrusted Web Content Detected"] [data ""] [severity "CRITICAL"] Access denied with code 403 (phase 2). Match of "rx ((?:submit(?:\\\\+| )?(request)?(?:\\\\+| )?>+|<<(?:\\\\+| )remove|(?:sign ?in|log ?(?:in|out)|next|modifier|envoyer|add|continue|weiter|account|results|select)?(?:\\\\+| )?>+)$|^< ?\\\\??(?: |\\\\+)?xml|^<samlp|^>> ?$)" against "ARGS:value" required. [hostname "b2b.real-tactical.com"] [uri "/wp-admin/admin-ajax.php"] [unique_id "XXIH3Tg91ctJKJPSiWRPaQAAAMw"], referer: https://OUR_DOMAIN.COM/wp-admin/edit.php?post_type=product&page=woobe
Hello
Ok! Did you manage to fix this as described in the article?
Yes, by disabling WAF in Plesk everything worked. This rule id: 33350147 is the reason (you can see that in logs of WAF) and according to google search happens quite often.
So I disabled just this rule and enabled WAF back and everything still works now.
I would suggest you try to at least report an error (if you can) when you get 403 back, since now it was not even clear to the user what happened...no errors were reported.
Hello
Thank you for cooperation!
We will make an article about this problem.