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Default currency issues

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Youssef(@meraki)
15 Posts
Customers
September 15, 2020, 23:22

I'm having problems with the plugin,

I'm using LiteSpeed server with GEO IP enabled, using WOOCs, forcing checkout currency and payment gateways based on user location.

The default currency is set to GBP in the setting but it keeps displaying as EUR. Even in 3rd party integrations it thinks my store default currency is EUR.

Additionally, the currency is always jumping from USD, to EUR. You have to keep changing it. I've adjusted the settings based on some of the forum discussions;

  • currency storage = transient
  • using caching plugin = true
  • welcome currency = gbp
  • is multiple allowed = yes
  • geo ip currency = true
  • all countries assigned correct currency in geo currency rules

Any help will be much appreciated as I get lots of customer problems with this and im out of ways to fix it myself.

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 16, 2020, 11:38

Hello

Try  to use

  • currency storage = session

Read  this  please  - https://currency-switcher.com/using-geolocation-causes-problems-doesnt-seem-to-work-for-me/

And  drop me  exact  link to the  issue

#2
Youssef(@meraki)
15 PostsTopic Author
Customers
November 23, 2020, 17:58

Hello,

Basically same problem. I'm using

  • currency storage = session (like you suggested)
  • included maxmind geo ip licence

Every day I have customer telling me it keeps changing to USD when they are based in the UK and using GBP, even after they manually switch it.

I put the link in private data.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 24, 2020, 11:46

Hello

Please paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png and  wp-admin access - https://c2n.me/42BAoj4.png

Last edited on November 24, 2020, 11:46 by Pablo Borysenco · #4
Youssef(@meraki)
15 PostsTopic Author
Customers
November 24, 2020, 13:03

Hi,

The plugin has come bundled with the theme I am using, Konte theme. I have a licence code for this from Themeforest.

Included login details in the private data section.

Thanks

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 25, 2020, 12:02

Hello

By Envato rules support is there where you bought the plugin, please write on support of wp theme you bought ...

#6
Youssef(@meraki)
15 PostsTopic Author
Customers
November 25, 2020, 12:21

Yea they can't help.

So let me purchase a licence to your plugin for support will that be ok?

#7
Youssef(@meraki)
15 PostsTopic Author
Customers
November 25, 2020, 12:23

I just purchased and put licence code in the private data.

#8
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 26, 2020, 10:53

Hello

Check your  access  please - https://c2n.me/49YI0WV.png

#9
Youssef(@meraki)
15 PostsTopic Author
Customers
November 27, 2020, 22:45

Hi,

Sorry not sure why it didn't work, I tested it this time and it does.

I'm also having an issue with slow load times, or AJAX spinning/timing out on action 'add to basket'. Can you check to see if you can notice anything? This has also been on-going issue for me. I spoke to my support again today (Kinsta) as they have been monitoring New Relic data for me and they point me to this plugin (btw its a great plugin I just wish I didn't have headaches or need to give them to you!).

https://ibb.co/GJRm66v

#10
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 30, 2020, 12:24

Hello

Please  update  plugin  to  latest  version - https://currency-switcher.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/

I did  a test  - the currency does not jump, everything seems to be working correctly

#11
Youssef(@meraki)
15 PostsTopic Author
Customers
November 30, 2020, 13:40

Thank you for checking Pablo,

I've updated the plugin. Q: Checkout by GeoIP rules - should this option be ON if im using caching plugin with max mind geo locate and multiple currencies and gateways specific to country?

Re: issues. What is the best process to collect information on our customers who report this issue to us? Like I said, every week I get maybe 10 people who say they cannot add to basket or the currency keeps changing every time they load a different page (mainly UK customers on GBP which is set as the default currency). I understand this issue is intermittent and does not appear for everyone so will be difficult to triage. For me it works ok too, but for one of my staff it does not work and changes constantly. I am worried that there are many more customers I am losing because of this issue who do not take the time to tell me about their problems.

Thank you again!

Y.

#12
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 1, 2020, 12:10

Hello

Checkout by GeoIP rules - It has nothing to do with caching. This function switches the currency on the checkout page according to the GeoIP rules and the user cannot change the currency.

Perhaps the problem is that the user is using a currency that does not match their location. And if he goes to the checkout page, the currency will change even if he returns to the shop page

You can temporarily disable wP-rocket and see if this error appears

 

#13