currency switcher is not working properly
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hi, How are you?
I have very urgent issue.
I have a wordpress site running live now and it is https://opinstar.com. I installed FOX currency switcher to use multi currency in the site.
Plugin is working fine on admin panel. but in incognito mode it does not work properly. I have also funnelkit cart sidebar and checkout page.
In incognito mode, when I change language or pages, plugin does not keep currency. I tried to change currency storage in settings but not effect.
My item purchase code is PRIVATE DATA.
Please help me ASAP. thanks !
Hello
Please drop me wp-admin access - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134615.png
Now I see that my plugin is disabled on your site.
I shared admin account in private data.
FOX plugin is activated in site but it appears in pricing page. https://opinstar.com/preisgestaltung/
when you login using admin account, plugin will work. but it does not work in incognito mode. Please see currency symbol in header cart icon and currency symbol in pricing table. I wrote custom code to display FOX currency in pricing page. so currency in pricing table is same as currency of FOX switcher but it is different from cart currency. I used funnelkit plugin for cart icon and checkout page. in checkout page, final currency is changed to currency of cart.
I requested help 3 days ago. I know your team do not work at weekend but I am very urgent because site started marketing already.
So I would really appreciate if you can help me ASAP. Thanks!
This plugin is designed for woocommerce, for product prices. These prices are third-party functionality that uses a custom price display template. We cannot be held responsible for third party functionality. If it doesn't work in incognito mode then it's a caching issue. And our functionality for working with cached prices cannot work with third-party prices.
I checked the price in the cart and it works correctly - https://share.pluginus.net/video/v20241014131952.mp4
what do you mean?
this is not third party pricing issue.
i am 100% sure this is FOX plugin issue. funnelkit plugin does not control any currency. it just displays woocommerce currency.
in my site, only plugin that controls woocommerce multi currency is your FOX plugin. and all products in pricing table is woocommerce subscription products and button link is like '/?add-to-cart=xxx'. so you dont need to consider any pricing issue. i think so.
you should ensure that FOX keeps main currency in any page or any site language.
as i said already, i tried 5 possible cases for currency storage but all is not working exactly. (FOX, PHP, Transient, Memcached, Redis)
and what did you check in your video? as you can see in your video, cart currency is Euro and FOX currency is CHF. weird.
please help me solve this issue ASAP. this site is live site so i need to solve it very urgently.
i hope you can help me well. thanks!!!
this is very important issue. can you help me please? thanks.
Hello
Ok! Let's clearly define what the problem is.
we have nothing to do with this area - https://share.pluginus.net/image/i20241015103615.png - This is a custom functionality and I don't see any reason why prices should be converted in these custom tables.
This page also has a third-party shopping cart that works correctly.
and what did you check in your video? as you can see in your video, cart currency is Euro and FOX currency is CHF. weird. - Yes, the currency in the cart is displayed correctly, but due to caching, the switcher shows the wrong currency.
you should ensure that FOX keeps main currency in any page or any site language. - Yes of course I checked it. But this is not the main currency, but the current one for the user. How does it work with cache (seems like that's the problem) - After the page is fully loaded, the plugin checks the current currency on the cached page. If the currency on the page does not match the user's actual current currency, then the plugin redraws the prices in ajax mode. For this reason, you may notice that the currency in the cart does not change immediately. For this reason, custom prices will not be redrawn because the plugin does not see them as woocommerce prices.