Currency Switcher errors
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Dear Admin,
We are using your plugin WooCommerce Currency Switcher with license: xxxxxxxxxxxxxxx which is still valid as you can verify the same. We are using your plugin to switch between 4 currencies, XCD (Eastern Caribbean Dollar) as the base currency where as the USD, Canadian Dollar and GBP as the secondary currencies. Our website payment gateway is PayPal Checkout and the default currency for that is USD. Our operations have been running smoothly for the past couple of months that we are encountering currency errors like 10650 & 10444. PayPal support puts that the error is due to our system. What we have found out is that at the checkout the PayPal API sends the final call in the base currency i.e. XCD instead of USD and so our customers encounter the aforementioned errors. By deactivating your plugin and adding USD as the store currency made all the operation smooth and the order was processed. But as we need to keep your plugin being helpful so can you suggest us how to tackle this issue?
Looking forward to hear from you very soon,
Ghulam Hassan
IT Manager,
786 Universal Elegance Ltd.
Hello Ghulam
if paypal does not support XCD, it does not depend on our plugin.
if you mean that this error appears when the user pays in any currency(USD,CAD or GBP) - Please drop me wp-admin+FTP access to your test site I will check it
Dear Pablo,
You are right, but our system is set to pay in USD, and at the check out page the same option appears, i.e. the price is changed from xcd to usd. But even then payapal api sends the call based on XCD (please note that our base currency is XCD). Whereas in the past with same settings there was no issue for us. Here is the wp-admin link for you to investigate:
Please find the admin and ftp data in the private area
Looking forward to your expedite response as we are suffering due to this reason.
Kind regards,
Ghulam Hassan
Dear Pablo,
Thank you for your support, the system seems working now as I have checked it with the sandbox testing. So hopefully it will work fine with the live API as well. I am curious what went wrong that we faced the error codes, and how to eliminate such risks in the future.
Looking forward to your findings,
Kind regards,
Hassan
Dear Pablo,
Sorry for the questions in the previous message, I was unable to see the full page due to internet issue, I have understood the reason now.
So thank you very much,
Kind regards,
Hassan
Hello Hassan
Welcome;)