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Currency Not Working Properly for UAE Mobile Users

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I am facing an issue with this plugin. The currency is not working properly when someone come to my website from UAE. My website’s URL is http://hellofafashion.com/. The plugin is showing prices higher than the actual prices when someone come to the website from the mobile devices. I have checked it on the multiple mobile devices and the issue is same. On the desktop, the prices are working fine. Can you please check this issue as this is very urgent?

I am looking forward to your positive response. Thanks

Hello

Please  disable  this  third-party  plugins - https://share.stackovergo.com/image/i20210825105759.png

I have already done a test, without this plugin everything works correctly

Hi there,

 

Thank you for the response. The currency is working fine for all the countries except the UAE mobile users. The currency is also working fine for UAE desktop users, the only issue is with the UAE mobile users. If there is any plugin conflict, it should be on all the devices and for all the countries. Please check it properly and let me know.

Thanks

Hello

I've tested this!  - https://c2n.me/4d7Undg

The currency is working fine for all the countries except the UAE mobile users.  - Just try another computer (as an unregistered user). the result will be the same

Please follow my recommendations - https://share.stackovergo.com/image/i20210826105400.png

 

Hi there,

 

The currency is not only working fine for the UAE Mobile users. When you disable the plugin, there is no impact on the price so there is no plugin conflict. Can you please give me a solid reason for this error?

Hello

Did  you  watch  my  video -  https://c2n.me/4d7Undg ? - Are these prices correct in both cases?  It's just that if the prices are different when I turned off the third-party plugin, maybe these are your settings and you really need it, I should know this.

have you tried this - https://share.stackovergo.com/image/i20210827125251.png  - I did this test and already wrote to you that a third-party plugin affects prices for unregistered users (regardless of device)

I got it. Do we have any other way to fix it? Because we never want to deactivate this plugin as our website is based on this. If we can fix the issue regarding any kind of customization feel free to discuss it with me and I can pay you for it.

Hi there,

I am looking forward to your positive response.

Hello

Please  read  this - https://currency-switcher.com/woocs-labs/

Hi there,

 

I have checked it. I have created a video for you and explained everything there, please check it at https://www.awesomescreenshot.com/video/5033461?key=411caeb455424f54a768277f2b577713 and fix my website as soon as possible because we are losing the business.

 

Many Thanks

Hi there, the support is very slow. You guys only reply once a day. Do you have any working hours?

Please check my video and get back to me.

 

Thanks

Hello

My  test  - https://c2n.me/4daLF4g.mp4 - Everything seems to be working correctly.

About AliDropship Woo Plugin: if this solution does not suit you -  https://currency-switcher.com/woocs-labs/  -   Please contact the third party plugin support and ask why their plugin is not multicurrency compatible

Hi Pablo, Thank you for the fixes. I hope, you'll also help to fix the main issue which is regarding to the AED currency on mobile devices. The prices are showing very high when someone search from UAE with the mobile phones, on the desktop it is working fine. I know that your plugin is not compatible with Ali Dropship plugin and this can be resolved on your end only because all other currencies are working fine and I hope that you can help us to fix this last and important bug.

If you have to spend the more than 2 hours, we can pay you.

I am looking forward to your positive response.

 

Thanks

Hello

which is regarding to the AED - this happens for all currencies! Just try to read my messages. In my first message, I indicated the reason

on mobile devices.  - this happens for all unregistered users for all devices. five days ago I already wrote this to you

 is not compatible with Ali Dropship plugin and this can be resolved on your end only because all other currencies are working fine - I repeat again, this happens with all currencies. I have made several videos that prove this.  - https://c2n.me/4dbzJPv.png

If you have to spend the more than 2 hours, we can pay you. - Unfortunately, we don't have time for custom tasks.

If this offer suits you - https://currency-switcher.com/woocs-labs/  - Please  drop  me FTP + wp-admin access to your  test site - https://share.stackovergo.com/image/i20210618130558.png - https://share.stackovergo.com/image/i20210618130637.png

I will add this plugin to the adaptation queue

 

Hello,

How we can resolve the issue? I already discussed with the Ali Dropship Plugin support but they are not able to help. They said that only WOOCS developers can help. Can you please help my business in this regard? I really want to solve the issue because most of the users are from mobile. I have already shared my wp-admin login details with you.

Can you please check this video as well https://www.awesomescreenshot.com/video/5059816?key=159be93a64f9dc0d9b1e76e6cc469c41.

When we reload the page, at the start it is showing the higher prices. It was not like that before. Please check everything properly. Its my humble request to you.

 

Thanks

I beg you to follow my recommendations  - https://share.stackovergo.com/image/i20210901123136.png  - if you do not cooperate with support, we will not be able to help you

Sorry for the miss understanding. I did the same as suggested.

Thanks

Hello

Please  add  FTP access - https://share.stackovergo.com/image/i20210902111648.png

https://hellofafashion.com  - is this your test site?

Hi there,

This is my live website. I don't have any test site. Can you please check on my live site? I already have backup of it.

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