PluginUs.Net - Business Tools for WooCommerce and WordPress

[realize your idea - make your dreams come true]

Support Forum

You need to log-in to create request (topic) to the support

Currency Not Switching As Per Geo

The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page please
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
jermaine.123(@jermaine-hagan)
3 Posts
Customers
September 5, 2023, 18:08

Hi, example URL: https://eulogyassistant.com/product/eulogy-writing-service/

Issue: The currency doesn't seem to be switch as per the selected GEO-IP configurations.

It just shows the USD value all the time and doesn't switch for the UK or EU

Screenshots:

https://drive.google.com/file/d/1dks7ZDuGFSYuvsA3re4wlPtouX-h08tS/view?usp=sharing, https://drive.google.com/file/d/1okHf5Qvhkaqn9YepMrTUBF8EZ2ta644F/view?usp=sharing

Also checked using:

  1. https://www.locabrowser.com/
  2. $pd = WC_Geolocation::geolocate_ip(); print_r($pd); - Geolocation seems to be pulling through the correct location

Thanks

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 6, 2023, 11:09

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png and  wp-admin access - https://share.pluginus.net/image/i20230222134615.png

#2
jermaine.123(@jermaine-hagan)
3 PostsTopic Author
Customers
September 7, 2023, 09:24

Hey Pablo, thanks. Hidden support data added.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 7, 2023, 10:37

Hello

My test - https://share.pluginus.net/video/v20230907113611.mp4 - everything seems to be working correctly

test  page - https://eulogyassistant.com/geoip-test/

#4
jermaine.123(@jermaine-hagan)
3 PostsTopic Author
Customers
September 7, 2023, 10:43

Hey Pablo,

Yeah, I noticed the Geo location was finding the correct location during my test but the currency showing on Product pages just remained as $ no matter the region.

The USD value all the time and doesn't switch for the UK (£) or EU (€)

Example product page: https://eulogyassistant.com/product/eulogy-writing-service/

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 7, 2023, 12:06

The plugin switches currencies correctly

Please  read  this - https://currency-switcher.com/using-geolocation-causes-problems-doesnt-seem-to-work-for-me  - And follow the recommendations

Check  options - https://c2n.me/4jiywmR.png https://share.pluginus.net/image/i20230907130540.png https://share.pluginus.net/image/i20230907130611.png

#6