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SupportWordPress&WooCommerce Plugins: FOX - Currency Switcher Professional for WooCommerce (old name is WOOCS)Currency not showing correctly

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Currency not showing correctly

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

Issac(@issac)

5 Posts

Customers

August 7, 2025, 03:31

Hi Support Team,

I’m currently using WOOCS (FOX Currency Switcher Pro) on my WooCommerce site.

I have already set JPY as the default currency in both WooCommerce and WOOCS. However, my shop still shows USD by default when visiting the site, even though I am located in Japan.
This is my site https://utsukushi-global.com/

Here are the steps I’ve already taken based on your documentation and recommendations:
✅ JPY is set as the default currency in WooCommerce > Settings > General
✅ JPY is also set as the default currency in WOOCS currency list
✅ Set Welcome Currency = JPY
✅ Tried with no currency switcher widget shown

Despite all of this, the site still loads in USD by default. (Sometimes might shows JPY but sometimes it shows USD)

Could you please help check what else might be causing this.
Looking forward to your support.

Best regards,
Issac