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Currency label and price incorrect

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
tremblayly(@tremblayly)
78 Posts
Customers
July 28, 2022, 17:53

Hi

I used the Wholesale Suite Pro plugin on both of my websites where I the currency plugin and my shop base pricing is in Canadian dollars.

On the single product page, when I switch the currency, it shows the currency label as the currency I switched to, however the prices still show in CAD not the wanted currency prices.

I have the Wholesale plugin developer looking into this issue but he tells me that the currency label is controlled by the currency plugin not his plugin. He's looking into the prices displaying wrong but to expedite a resolution of this issue, I prefer to raise this issue here while he's working on it too.

We have a customer that placed a large order and is complaining a lot about this issue and has been for the last 2 weeks.

Can you see what is happening in your plugin that may cause this display to be wrong when the currency plugin is activated.

You can see this issue only when logged in as a wholesale customer and on the single product page.

This is happening on two websites of mine where I use the currency plugin. I have one website  on the staging server where you can see this. I'm happy to provide a test wholesale account you can use.

https://diystgsite.wpengine.com

 

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 29, 2022, 09:16

Hello

Please read this - https://currency-switcher.com/woocs-labs

#2
tremblayly(@tremblayly)
78 PostsTopic Author
Customers
August 10, 2022, 19:08

Hi Pablo

I had the Wholesale plugin developer run tests on the staging server. When logged in as a wholesale customer and switching currency, the prices remain in CAD.

Can you please investigate why this is happening. I have included the staging server wholesaler test account credentials in the private data. I also included the link to test the product. You may want to view the product without loging as a wholesaler first to see that the currency switcher works fine. Then test with the wholesaler account with the same product - you'll see what happens.

Thank you for your patience while coordinating with different plugin developers.

Lyse

 

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 11, 2022, 11:40

Hello Lyse

Thank you for cooperation! I created LABS task according to https://currency-switcher.com/woocs-labs and will look at this issue in turn ...

#4
tremblayly(@tremblayly)
78 PostsTopic Author
Customers
August 15, 2022, 16:21

Hi Pablo.

What is the link for viewing the status in the WOOCS-Labs? I can't seem to find my request.

Thanks

Lyse

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 16, 2022, 10:33

hello Lyse

I will write to you as soon as we get the result

#6
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 18, 2022, 17:24

Hello

please  drop me  wp-admin+FTP to your test site - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png

Paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png

Last edited on August 18, 2022, 17:26 by Pablo Borysenco · #7
tremblayly(@tremblayly)
78 PostsTopic Author
Customers
August 18, 2022, 19:00

Hi Pablo

Login credentials have been provided in the private area.

Lyse

#8
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 19, 2022, 09:57

Hello Lyse

OK! Thank you!

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 19, 2022, 10:02

Paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png

#10
tremblayly(@tremblayly)
78 PostsTopic Author
Customers
August 19, 2022, 20:37

License added in private area

Thank you

Lyse

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 22, 2022, 10:41

Hello Lyse

I added this to the adaptation queue

I will write as soon as we get the result

#12
tremblayly(@tremblayly)
78 PostsTopic Author
Customers
August 23, 2022, 01:20

OK Thank you Pablo

#13
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 1, 2022, 13:37

Hello

Please  check  your  FTP access

#14
tremblayly(@tremblayly)
78 PostsTopic Author
Customers
September 3, 2022, 17:18

Hi Pablo,

Corrected the SFTP username:

Thanks

Lyse

Last edited on September 5, 2022, 10:21 by Pablo Borysenco · #15
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 5, 2022, 10:22

Hello Lyse

Ok!  Thank you

#16
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 15, 2022, 16:35

Hello Lyse

Unfortunately FTP access is still not working

#17
tremblayly(@tremblayly)
78 PostsTopic Author
Customers
September 15, 2022, 16:43

Hi Pablo

I've resetted the password and added staging URL in the private data area. Hope this helps.

Thanks

Lyse

#18
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 15, 2022, 17:38

Unfortunately it didn't help

#19
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 15, 2022, 18:01

Yes, I just looked at the third-party plugin code through the admin panel. - https://share.pluginus.net/image/i20220915155828.png - It looks like the author of the plugin made my plugin work incorrectly

So  delete  this  line - https://share.pluginus.net/image/i20220915160017.png

My  test - https://share.pluginus.net/video/v20220915160152.mp4

#20